Customer Service Representative

SIMS Nigeria Limited is seeking a dedicated and professional Customer Service Representative to join our growing team. As a leading distributor of premium electronic products from renowned brands including SAMSUNG, ROYAL, PARSUN, and POWERMATIC, we pride ourselves on delivering exceptional customer experiences across our multiple branches throughout Nigeria’s major cities.

Job Overview

The Customer Service Representative will serve as a crucial point of contact for our valued customers, providing support across our branches in Lagos, Port Harcourt, Onitsha, Enugu, Kano, and Abuja. This role requires a customer-focused professional committed to maintaining SIMS Nigeria’s reputation for excellence since our establishment in 1987.

Key Responsibilities

• Handle customer inquiries regarding product specifications and availability
• Process customer complaints and concerns professionally and efficiently
• Provide product information and recommendations to customers
• Maintain detailed records of customer interactions and transactions
• Support sales team in achieving customer satisfaction targets
• Follow up with customers to ensure satisfaction with purchases

Requirements

• High school diploma or equivalent qualification
• Excellent communication and interpersonal skills
• Proficiency in English language
• Computer literacy and basic MS Office skills
• Patience and problem-solving abilities

What We Offer

• Competitive remuneration package
• Professional development opportunities
• Collaborative work environment
• Career growth within a established organization