Spécialiste AirCover, Expérience client en réclamations at Airbnb | San Francisco, United States (Remote)
Company/Recruiter: Airbnb
Opportunity snapshot
A practical decision guide for this role: compare the facts below with your experience before applying.
Opportunity type
Job
Location
United States of America, San Francisco
Work arrangement
Remote
Compensation
$58,000–68,000/year
Closing date
Feb 27, 2027
Employer
Airbnb
Prepare your application
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in customer service, claims handling, or a related field.; Excellent communication and interpersonal skills, both written and verbal.. Use one concrete example that shows you can Investigate and assess AirCover claims with thoroughness and empathy..
Check before applying: Confirm that United States of America, San Francisco and the stated work arrangement suit you, check the closing date of Feb 27, 2027.
- Apply before Feb 27, 2027.
- The application route is available to verified Talent accounts.
Job Overview
This position focuses on managing and resolving customer claims related to AirCover, providing high-touch support to hosts and guests. You will be a key point of contact, advocating for our community and ensuring fair and timely resolutions.Key Responsibilities
- Investigate and assess AirCover claims with thoroughness and empathy.
- Communicate effectively with hosts and guests throughout the claims process.
- Document all interactions and claim details accurately within our systems.
- Collaborate with internal teams to identify trends and recommend process improvements.
- Maintain a deep understanding of AirCover policies and procedures.
Requirements
- Proven experience in customer service, claims handling, or a related field.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Fluency in French and English is required.
What We Offer
- The opportunity to work with a globally recognized and innovative company.
- A dynamic and supportive remote work environment.
- A chance to make a significant impact on the guest and host experience.
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