Product Support Specialist I (Merchant Care) at Affirm | United States (Remote)
Company/Recruiter: Affirm
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Opportunity type
Job
Location
United States of America
Work arrangement
Remote
Compensation
Not disclosed
Closing date
Oct 25, 2027
Employer
Affirm
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Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Strong communication and interpersonal skills.; Excellent problem-solving and analytical abilities.. Use one concrete example that shows you can Respond to merchant inquiries via various communication channels..
Check before applying: Confirm that United States of America and the stated work arrangement suit you, check the closing date of Oct 25, 2027.
- Apply before Oct 25, 2027.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Product Support Specialist I (Merchant Care) will be responsible for delivering exceptional support to Affirm's merchant partners, resolving inquiries efficiently and effectively. This role requires a proactive approach to problem-solving and a deep understanding of Affirm's product offerings.Key Responsibilities
- Respond to merchant inquiries via various communication channels.
- Troubleshoot and resolve technical and operational issues related to Affirm's merchant platform.
- Educate merchants on product features and best practices.
- Document support interactions and resolutions accurately.
- Collaborate with internal teams to escalate and resolve complex issues.
Requirements
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Familiarity with customer support principles and practices.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in relevant software and tools.
What We Offer
- Opportunity to be part of a leading financial technology company.
- A collaborative and supportive work environment.
- Professional development and growth opportunities.
- The chance to make a significant impact on merchant success.
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