Director of Product Design at Help Scout | United States (Remote)
Company/Recruiter: Help Scout
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Opportunity type
Job
Location
United States of America
Work arrangement
Remote
Compensation
Not disclosed
Closing date
Oct 25, 2027
Employer
Help Scout
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience leading design teams in a product environment.; Strong portfolio showcasing a history of impactful product design.. Use one concrete example that shows you can Lead and mentor a team of talented product designers..
Check before applying: Confirm that United States of America and the stated work arrangement suit you, check the closing date of Oct 25, 2027.
- Apply before Oct 25, 2027.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Director of Product Design will own the end-to-end design process, from conceptualization to execution, ensuring our product remains intuitive, impactful, and aligned with our customer-centric mission. This leader will champion design thinking and foster a collaborative, high-performing design culture.Key Responsibilities
- Lead and mentor a team of talented product designers.
- Develop and maintain a clear design vision and strategy for Help Scout products.
- Oversee the creation of user-centered designs, prototypes, and specifications.
- Collaborate closely with Product Management and Engineering to deliver cohesive user experiences.
- Champion user research and usability testing to inform design decisions.
Requirements
- Proven experience leading design teams in a product environment.
- Strong portfolio showcasing a history of impactful product design.
- Exceptional understanding of user-centered design principles and methodologies.
- Excellent communication and collaboration skills.
What We Offer
- The opportunity to shape the future of a beloved SaaS product.
- A fully remote work environment with a supportive culture.
- Competitive compensation and benefits.
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