Associate VP, Customer Success – Americas at Semperis | United States (Remote)
Company/Recruiter: Semperis
✦ AI Summary
Semperis is seeking an Associate Vice President of Customer Success for the Americas region.
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MorrJobs editorial notes
Our reading of this this opportunity Associate Vp, Customer Success – Americas opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Semperis. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to 10+ years of customer success or related experience in software/SaaS; 5+ years in a leadership or management capacity. Use one concrete example that shows you can Lead and mentor a team of customer success managers and support specialists.
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Job Overview
As Associate VP of Customer Success – Americas, you will oversee the customer success function for our Americas region, ensuring clients achieve their desired outcomes while maximizing revenue retention and expansion. This role requires a visionary leader capable of managing team performance, implementing best-in-class processes, and fostering a customer-centric culture across multiple territories.
Key Responsibilities
- Lead and mentor a team of customer success managers and support specialists
- Develop and execute regional customer success strategies aligned with business objectives
- Establish performance metrics and drive accountability across the team
- Manage customer health programs and ensure high net retention rates
- Collaborate with sales and product teams to enhance customer outcomes
- Identify expansion opportunities and drive upsell initiatives
- Oversee customer onboarding and implementation processes
Requirements
- 10+ years of customer success or related experience in software/SaaS
- 5+ years in a leadership or management capacity
- Proven track record of building and scaling successful teams
- Strong understanding of customer lifecycle management
- Excellent communication and stakeholder management skills
- Bachelor's degree or equivalent professional experience
What We Offer
- Competitive compensation and benefits package
- Opportunity to lead in a growth-stage organization
- Professional development and advancement opportunities
- Collaborative, mission-driven company culture
- Flexible work arrangements
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