Director Customer Operations at this time | Canada
Join our team at Ericsson Canada Inc. as a Director of Customer Operations, based in our Toronto office. We are a leading innovator in telecommunications, and we are looking for a dynamic and experienced leader to drive excellence in our customer operations within Canada. This role is crucial in ensuring seamless service delivery and fostering strong, lasting relationships with our valued clients.
Job Overview
The Director of Customer Operations will be responsible for overseeing all aspects of customer service and operational delivery for Ericsson Canada. This includes strategy development, team leadership, and continuous improvement initiatives aimed at exceeding customer expectations and optimizing operational efficiency. You will play a pivotal role in shaping our customer engagement model and ensuring the highest standards of service.
Key Responsibilities
- Develop and implement strategic plans for customer operations to align with business objectives.
- Lead and mentor a high-performing team of customer operations professionals.
- Drive operational excellence through process improvement and performance monitoring.
- Ensure timely and effective resolution of customer issues and concerns.
- Foster strong relationships with key clients and stakeholders.
- Manage budgets and resources effectively to achieve operational goals.
- Collaborate with cross-functional teams to enhance customer experience.
Requirements
- Bachelor’s degree in Business, Operations Management, or a related field.
- Proven experience in a senior customer operations or service delivery leadership role.
- Demonstrated ability to develop and execute strategic operational plans.
- Strong leadership, communication, and interpersonal skills.
- Experience in the telecommunications industry is highly desirable.
- Proficiency in operational metrics and performance management.
- Excellent problem-solving and decision-making abilities.
What We Offer
- An opportunity to lead and shape customer operations at a leading technology company.
- A collaborative and innovative work environment.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.
- The chance to make a significant impact on our Canadian operations.
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
