Merchant Engagement Executive at Konga Group | Nigeria

Konga Group, Nigeria’s leading online marketplace, is seeking a dynamic and results-oriented Merchant Engagement Executive to join our growing team. We are dedicated to providing Nigerians with the best prices on a wide array of products, from phones and clothing to home and kitchen essentials and computers, all delivered with our signature fast delivery service. As a Merchant Engagement Executive, you will play a pivotal role in cultivating and strengthening relationships with our valued merchant partners, ensuring their success on the Konga platform.

Job Overview

The Merchant Engagement Executive will be responsible for driving merchant satisfaction, growth, and retention across various categories on Konga.com. This role requires a proactive individual with excellent communication and negotiation skills, a deep understanding of the e-commerce landscape in Nigeria, and a passion for empowering businesses to thrive.

Key Responsibilities

• Develop and execute strategies to onboard new merchants and enhance the experience of existing partners.
• Proactively engage with merchants to understand their business needs and identify opportunities for growth on Konga.com.
• Provide training and support to merchants on platform features, best practices, and promotional activities.
• Monitor merchant performance, identify trends, and provide actionable insights to improve sales and customer satisfaction.
• Resolve merchant queries and concerns efficiently and effectively, ensuring a high level of satisfaction.
• Collaborate with internal teams to advocate for merchant needs and contribute to platform improvements.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in account management, sales, or a similar client-facing role within the e-commerce or retail sector.
• Strong understanding of the Nigerian e-commerce market and merchant challenges.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build and maintain strong, long-lasting relationships with merchants.
• Proficiency in Microsoft Office Suite and CRM software.

What We Offer

• The opportunity to be part of a fast-growing and innovative e-commerce company in Nigeria.
• A collaborative and supportive work environment.
• Opportunities for professional development and career advancement.
• The chance to make a significant impact on the success of our merchant partners.
• Competitive benefits package.