CX AI & Automation Lead

Remote Remote is transforming global employment by enabling organizations to recruit, pay, and manage teams across borders compliantly and effortlessly. We’re seeking a visionary CX AI & Automation Lead to revolutionize how we deliver exceptional customer experiences through intelligent automation and AI-driven solutions.

Job Overview

You’ll spearhead the integration of artificial intelligence and automation technologies into our customer experience strategy. This leadership role focuses on leveraging cutting-edge tools to streamline processes, enhance customer satisfaction, and drive operational efficiency across Remote Remote’s platform.

Key Responsibilities

• Design and implement AI and automation strategies that elevate customer experience
• Lead cross-functional teams in developing intelligent solutions for customer support and engagement
• Identify opportunities to automate repetitive processes and improve efficiency
• Monitor performance metrics and continuously optimize automation workflows
• Stay current with emerging AI technologies and industry best practices
• Collaborate with product, engineering, and customer teams on innovation initiatives

Requirements

• 5+ years experience in customer experience, AI, or automation leadership
• Proven track record implementing AI solutions at scale
• Strong technical acumen with business strategy mindset
• Excellent communication and cross-functional collaboration skills

What We Offer

• Remote-first work environment
• Opportunity to shape the future of global employment technology
• Collaborative, innovative company culture
• Professional development and growth opportunities