Call Center Representative Job in Lagos

Job Description

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Are you a nurse or healthcare professional interested in a Call Center Representative job in Lagos? International Health Management Services is inviting qualified candidates to join its customer support team to deliver medical guidance and responsive service to enrollees through phone and digital platforms.

This is a full time opportunity to work within a structured healthcare organization that partners with hospitals and providers across Nigeria.

Location Lagos, Nigeria

Salary Range ₦120,000 to ₦170,000 per month

Job Overview for the Call Center Representative Job in Lagos The role is designed for registered nurses or qualified nursing graduates who can communicate clearly, provide basic medical direction, and coordinate effectively with internal departments and healthcare providers. You will help ensure patients receive accurate information and timely solutions.

Key Responsibilities Handle inbound and outbound calls from enrollees, hospitals, and partners

Provide health guidance according to company protocols

Assist customers with inquiries about healthcare access and services

Support coordination with clinics and medical providers

Work with the claims team in reviewing and processing requests

Maintain proper documentation of conversations and actions taken

Qualifications and Requirements BSc or diploma in Nursing from a recognized institution

Zero to one year post qualification experience. Background in call center or HMO operations is an advantage

Must have completed or be awaiting licensing from the Nursing and Midwifery Council of Nigeria

Strong interest in healthcare administration

Ability to thrive in a fast paced environment

Excellent communication and interpersonal skills

Ability to multitask and collaborate across teams

How to Apply Interested and qualified candidates should send their CV to:

[email protected]

Use Call Center Representative as the subject of the email.

Application Deadline February 19, 2026