Customer Service Representative (Team Member)

Job Description

Company Overview
Filmhouse Group is a leading player in Nigeria’s media and entertainment industry, comprising FilmOne Entertainment and Filmhouse Cinemas. Our mission is to provide magical experiences through content that entertains and inspires, while delivering world-class services and exceptional value to our audience.

Our operations are supported by a strong corporate management team that ensures we operate in line with international best practices.

Role: Customer Service Representative (Team Member)

We are looking for energetic and customer-focused individuals to join our team in Ilorin. The successful candidates will support cinema operations, deliver excellent guest experiences, and uphold our service standards.

Key Responsibilities

Sell box office tickets, handle reservations, and respond to customer enquiries
Monitor and manage cash flow at the till, ensuring accuracy and preventing shortages
Guide guests to the correct entrances and exits, ensuring smooth movement within the cinema
Monitor and maintain guest flow, preventing congestion and ensuring an enjoyable cinema experience
Participate in briefings, meetings, and debriefs as directed by the Cinema Manager
Attend and engage in training sessions as required by Management and HR
Support efforts to increase concession (snacks & drinks) sales
Assist with the arrangement, cleaning, and general upkeep of designated areas within the cinema

Qualifications & Requirements

Candidates must have at least one of the following:
ND (National Diploma)
HND (Higher National Diploma)
BSc / BSE (Bachelor’s Degree)
Diploma
NCE (Nigerian Certificate in Education)

Age Requirement:
Applicants must be between 19 and 26 years old