Vacancies at Minet Kenya | Nairobi, Kenya
Company/Recruiter: Minet Kenya
Opportunity snapshot
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Opportunity type
Job
Location
Kenya, Nairobi
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Minet Kenya
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Bachelor's degree in Business, Statistics, or a related field.; A Master's degree in a business-related field is an added advantage.. Use one concrete example that shows you can Build and maintain strong client relationships to ensure satisfaction and confidence in pension services..
Check before applying: Confirm that Kenya, Nairobi and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
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Minet Kenya is seeking to fill several vacancies. The company is a pan-African advisor specializing in risk and human capital solutions, with a global network and proprietary data.Job Overview
- Job Title: Relationship Manager
- Job Type: Full Time
- Experience: 5 years
- Location: Nairobi, Kenya
- Job Field: Insurance
Job Overview
- Job Title: Assistant Relationship Manager
- Job Type: Full Time
- Experience: 4 years
- Location: Nairobi, Kenya
- Job Field: Insurance
Key Responsibilities
- Build and maintain strong client relationships to ensure satisfaction and confidence in pension services.
- Act as the primary liaison between Boards of Trustees, scheme members, service providers, and regulatory bodies.
- Address client inquiries, resolve issues, and provide guidance on pension matters.
- Work closely with internal teams to ensure effective service delivery and regulatory compliance.
- Develop and maintain a deep understanding of pension regulations, policies, and industry trends.
- Facilitate the onboarding process for new clients.
- Conduct client education sessions on pension plans and benefits.
- Prepare and present periodic reports on scheme performance and account status.
- Ensure compliance with applicable pension regulations and statutory obligations.
- Participate in business development to ensure growth of the pension book.
- Assist in managing umbrella fund schemes by supporting client and Trustee engagements.
- Maintain regular contact with clients to ensure timely updates on administrative or operational issues.
- Assist in preparing quarterly scheme reports, AGM packs, investment summaries, and statutory returns.
- Help maintain audit-ready scheme files and ensure documentation is properly archived.
- Support the coordination of client audits and regulatory inspections.
- Track and follow up on statutory submissions.
- Maintain compliance checklists and assist in preparing regulatory correspondence.
- Monitor timelines for member notifications and governance deliverables.
- Liaise with Administration, Fund Accounting, Legal, and Compliance teams to facilitate scheme services.
- Assist in resolving service issues by documenting concerns and coordinating action items.
- Coordinate the onboarding and transition of new participating employers.
- Assist in preparing and distributing circulars, member statements, and other scheme communication materials.
- Respond to standard queries from members and employers, escalating complex issues.
- Track member queries and ensure resolution timelines are monitored.
Requirements
- Bachelor's degree in Business, Statistics, or a related field.
- A Master's degree in a business-related field is an added advantage.
- Membership in a relevant professional association or institute is an added advantage.
- Certified Pension Manager (CPM) qualification or a Diploma in Insurance.
- 5+ years of experience in client relationship management, preferably within pension administration, financial services, or insurance.
- Strong understanding of defined benefit (DB) and defined contribution (DC) pension schemes, scheme rules, governance, and the applicable regulatory framework.
- Knowledge of pension administration systems.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Knowledge of pension administration software is an added advantage.
- Client-focused, professional, and discreet.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proactive, self-motivated, and able to work independently and collaboratively.
- Adaptable to changing client needs and industry developments.
- Strong organizational skills, attention to detail, and ability to manage competing priorities.
- Bachelor's degree in Business Administration, Finance, Economics, Actuarial Science, or a related field.
- Minimum of 4 years' experience in pension administration, client servicing, or financial services operations.
- Experience with umbrella schemes, member communication, or scheme governance processes is an added advantage.
- Exposure to working in a regulated pension or financial services environment is desirable.
- Proficient in Microsoft Office and basic pension reporting tools.
- Understanding of the Retirement Benefits Act, Income Tax Act, and Trust Deeds.
- Knowledge of basic contribution and benefit processing workflows.
- Familiarity with scheme reporting cycles, client SLAs, and documentation standards.
- Understanding of member and employer engagement protocols.
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