Technical Support Engineer (Remote/West Coast) at Tenable | California, USA (Remote)
Company/Recruiter: Tenable
Published on: 5:02 PM | Sep 6, 2026
✦ AI Summary
Tenable is the Exposure Management company. Over 40,000 organizations worldwide rely on Tenable to understand and reduce cyber risk.
Tenable is the Exposure Management company. Over 40,000 organizations worldwide rely on Tenable to understand and reduce cyber risk. We're seeking a Technical Support Engineer to join our remote team supporting customers across the West Coast region. In this role, you'll be the technical backbone for our clients, providing expert guidance and solutions to complex cybersecurity exposure management challenges.
Job Overview
As a Technical Support Engineer at Tenable, you will deliver exceptional technical support to enterprise clients using our vulnerability management and exposure management platforms. Working remotely, you'll troubleshoot complex issues, provide product expertise, and ensure customer success across our growing client base on the West Coast.
Key Responsibilities
- Provide technical support and troubleshooting for Tenable products and solutions
- Diagnose and resolve customer issues with exposure management platforms
- Document solutions and maintain comprehensive support knowledge base entries
- Collaborate with engineering and product teams on technical escalations
- Conduct technical training and best practices guidance for clients
- Monitor ticket systems and maintain high first-contact resolution rates
Requirements
- 3+ years of technical support experience in cybersecurity or infrastructure
- Strong troubleshooting and problem-solving skills
- Excellent communication abilities with technical and non-technical audiences
- Knowledge of networking, systems administration, or vulnerability management
- Ability to work independently in a remote environment
What We Offer
- 100% remote position with flexible scheduling
- Competitive benefits package including health insurance
- Professional development and certification opportunities
- Collaborative, innovative work environment