Technical Support Engineer (Remote/West Coast) at Tenable | California, USA (Remote)
Company/Recruiter: Tenable
✦ AI Summary
Tenable is the Exposure Management company. Over 40,000 organizations worldwide rely on Tenable to understand and reduce cyber risk.
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MorrJobs editorial notes
Our reading of this this opportunity Technical Support Engineer (Remote/West Coast) opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Tenable. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to 3+ years of technical support experience in cybersecurity or infrastructure; Strong troubleshooting and problem-solving skills. Use one concrete example that shows you can Provide technical support and troubleshooting for Tenable products and solutions.
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Confirm that United States of America, California and the stated work arrangement suit you.
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Job Overview
As a Technical Support Engineer at Tenable, you will deliver exceptional technical support to enterprise clients using our vulnerability management and exposure management platforms. Working remotely, you'll troubleshoot complex issues, provide product expertise, and ensure customer success across our growing client base on the West Coast.
Key Responsibilities
- Provide technical support and troubleshooting for Tenable products and solutions
- Diagnose and resolve customer issues with exposure management platforms
- Document solutions and maintain comprehensive support knowledge base entries
- Collaborate with engineering and product teams on technical escalations
- Conduct technical training and best practices guidance for clients
- Monitor ticket systems and maintain high first-contact resolution rates
Requirements
- 3+ years of technical support experience in cybersecurity or infrastructure
- Strong troubleshooting and problem-solving skills
- Excellent communication abilities with technical and non-technical audiences
- Knowledge of networking, systems administration, or vulnerability management
- Ability to work independently in a remote environment
What We Offer
- 100% remote position with flexible scheduling
- Competitive benefits package including health insurance
- Professional development and certification opportunities
- Collaborative, innovative work environment
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