Team Lead, Customer Care at ZayZoon | Calgary, Canada (Remote)
Company/Recruiter: ZayZoon
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Opportunity type
Job
Location
Canada, Calgary
Work arrangement
Remote
Compensation
Not disclosed
Employer
ZayZoon
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Previous experience in a customer care leadership role.; Excellent communication and interpersonal skills.. Use one concrete example that shows you can Lead, mentor, and coach a team of customer care professionals..
Check before applying: Confirm that Canada, Calgary and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Team Lead, Customer Care will be responsible for overseeing a team of customer care representatives, ensuring exceptional service delivery, and fostering a positive and productive work environment. This role requires strong leadership, communication, and problem-solving skills.Key Responsibilities
- Lead, mentor, and coach a team of customer care professionals.
- Monitor team performance and provide regular feedback.
- Ensure adherence to customer service standards and company policies.
- Handle escalated customer issues with professionalism and efficiency.
- Collaborate with other departments to improve customer experience.
- Identify trends and opportunities for process improvement.
Requirements
- Previous experience in a customer care leadership role.
- Excellent communication and interpersonal skills.
- Proven ability to motivate and manage a team.
- Strong problem-solving and decision-making abilities.
- Familiarity with customer service software and CRM systems.
What We Offer
- Competitive compensation package.
- Opportunity to work remotely.
- Be part of a growing and mission-driven company.
- Professional development and growth opportunities.
- A supportive and collaborative team culture.
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