Strategic Customer Success Manager, EMEA at Ashby | Multiple (EMEA) (Remote)
Company/Recruiter: Ashby
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Opportunity type
Job
Location
Multiple (EMEA) (Remote)
Work arrangement
Remote
Compensation
Not disclosed
Employer
Ashby
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to 7+ years of enterprise customer success or account management experience; Proven track record managing high-value strategic accounts. Use one concrete example that shows you can Manage and develop strategic relationships with key enterprise customers across EMEA.
Check before applying: Confirm that Multiple (EMEA) (Remote) and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
As Strategic Customer Success Manager, EMEA, you will serve as a trusted advisor to our largest enterprise accounts, ensuring they achieve maximum value from Ashby's platform. Your focus will be on understanding client business objectives, identifying expansion opportunities, and delivering consultative guidance to drive long-term success and loyalty.
Key Responsibilities
- Manage and develop strategic relationships with key enterprise customers across EMEA
- Conduct quarterly business reviews and strategic planning sessions with C-suite stakeholders
- Identify upsell and expansion opportunities aligned with customer goals
- Collaborate cross-functionally with sales, product, and support teams to resolve escalations
- Track and report on customer health metrics, retention, and satisfaction indicators
- Create and execute tailored success plans for each strategic account
Requirements
- 7+ years of enterprise customer success or account management experience
- Proven track record managing high-value strategic accounts
- Excellent communication and stakeholder management skills
- Deep understanding of EMEA business dynamics and cultural nuances
- Experience with SaaS platforms and HR technology a plus
What We Offer
- Competitive compensation and comprehensive benefits package
- Flexible, remote-first work environment
- Professional development and career growth opportunities
- Collaborative, mission-driven company culture
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