Strategic Customer Success Manager, EMEA at Ashby | Multiple (EMEA) (Remote)
Company/Recruiter: Ashby
Published on: 11:01 AM | Sep 6, 2026
✦ AI Summary
Ashby is seeking a Strategic Customer Success Manager for the EMEA region to join our rapidly growing team.
Ashby is seeking a Strategic Customer Success Manager for the EMEA region to join our rapidly growing team. This role offers an exceptional opportunity to build and nurture strategic partnerships with enterprise clients across Europe, the Middle East, and Africa. You will work closely with our Head of Strategic Customer Success to drive customer outcomes, retention, and expansion within this critical market.
Job Overview
As Strategic Customer Success Manager, EMEA, you will serve as a trusted advisor to our largest enterprise accounts, ensuring they achieve maximum value from Ashby's platform. Your focus will be on understanding client business objectives, identifying expansion opportunities, and delivering consultative guidance to drive long-term success and loyalty.
Key Responsibilities
- Manage and develop strategic relationships with key enterprise customers across EMEA
- Conduct quarterly business reviews and strategic planning sessions with C-suite stakeholders
- Identify upsell and expansion opportunities aligned with customer goals
- Collaborate cross-functionally with sales, product, and support teams to resolve escalations
- Track and report on customer health metrics, retention, and satisfaction indicators
- Create and execute tailored success plans for each strategic account
Requirements
- 7+ years of enterprise customer success or account management experience
- Proven track record managing high-value strategic accounts
- Excellent communication and stakeholder management skills
- Deep understanding of EMEA business dynamics and cultural nuances
- Experience with SaaS platforms and HR technology a plus
What We Offer
- Competitive compensation and comprehensive benefits package
- Flexible, remote-first work environment
- Professional development and career growth opportunities
- Collaborative, mission-driven company culture