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Sr Software Support Engineer L3 at Toshiba Global Commerce Solutions - External | Guadalajara, Mexico
Company/Recruiter: Toshiba Global Commerce Solutions - External
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Opportunity snapshot
A practical decision guide for this role: compare the facts below with your experience before applying.
Opportunity type
Job
Location
Mexico, Jalisco, Guadalajara
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Closing date
Nov 26, 2026
Employer
Toshiba Global Commerce Solutions - External
Prepare your application
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in a Sr Software Support Engineer or similar L3 technical role.; Deep understanding of retail software solutions (POS, self-checkout, mobility).. Use one concrete example that shows you can Provide advanced L3 technical support and troubleshooting for complex software issues..
Check before applying: Confirm that Mexico, Jalisco, Guadalajara and the stated work arrangement suit you, check the closing date of Nov 26, 2026.
- Apply before Nov 26, 2026.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
This position focuses on delivering expert-level technical support and problem resolution for complex software issues within Toshiba Global Commerce Solutions' retail technology offerings. You will act as a key escalation point, leveraging your deep understanding of our software products to diagnose, troubleshoot, and resolve challenging technical problems.Key Responsibilities
- Provide advanced L3 technical support and troubleshooting for complex software issues.
- Analyze and diagnose software defects, performance issues, and integration challenges.
- Develop and implement effective solutions and workarounds for escalated customer issues.
- Collaborate with development and QA teams to identify root causes and drive product improvements.
- Document technical solutions, best practices, and knowledge base articles.
- Mentor and guide junior support engineers.
Requirements
- Proven experience in a Sr Software Support Engineer or similar L3 technical role.
- Deep understanding of retail software solutions (POS, self-checkout, mobility).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced, team-oriented environment.
What We Offer
- Opportunity to work with innovative retail technology.
- A collaborative and supportive work environment.
- Professional development and growth opportunities.
- Contribution to a global leader in retail solutions.