Social Media / Customer Service Manager at a Health & Wellness Firm - Bonzee Consulting | Abuja, Nigeria
Company/Recruiter: a Health & Wellness Firm - Bonzee Consulting
✦ AI Summary
Bonzee Consulting is a dynamic people-first business consulting firm dedicated to empowering businesses to scale effectively across Nigeria and Africa through optimized people operations.
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MorrJobs editorial notes
Our reading of this this opportunity Social Media / Customer Service Manager opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by a Health & Wellness Firm - Bonzee Consulting. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Proven experience as a Social Media Manager or similar role.; Demonstrable experience in customer service or client-facing roles.. Use one concrete example that shows you can Develop and implement comprehensive social media strategies to increase brand awareness and engagement..
Before applying
Confirm that Nigeria, Abuja Federal Capital Territory and the stated work arrangement suit you.
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Use only the application method shown on this page. Do not pay an unofficial fee or share sensitive identity or banking documents outside the stated process.
Job Overview
The Social Media / Customer Service Manager will be responsible for developing and executing our social media strategy, managing all our social media channels, and leading our customer service initiatives. This individual will be the voice of Bonzee Consulting online, fostering positive interactions and building a strong community around our brand.Key Responsibilities
- Develop and implement comprehensive social media strategies to increase brand awareness and engagement.
- Manage and maintain all social media platforms (e.g., LinkedIn, Twitter, Facebook, Instagram).
- Create, curate, and publish engaging content, including text, images, and videos.
- Monitor social media channels for customer inquiries, comments, and mentions, responding promptly and professionally.
- Develop and implement customer service policies and procedures to ensure high levels of customer satisfaction.
- Handle customer complaints and resolve issues effectively and efficiently.
- Analyze social media metrics and customer feedback to identify trends and areas for improvement.
- Collaborate with internal teams to ensure a cohesive brand message and customer experience.
Requirements
- Proven experience as a Social Media Manager or similar role.
- Demonstrable experience in customer service or client-facing roles.
- Excellent written and verbal communication skills.
- Strong understanding of social media platforms and their respective best practices.
- Proficiency in social media management tools and analytics.
- Ability to work independently and as part of a team.
- A passion for health and wellness is a plus.
What We Offer
- A collaborative and supportive work environment.
- Opportunities for professional development and growth.
- The chance to make a significant impact on a growing company.
- Competitive compensation and benefits package.