Senior Customer Success Manager at Postscript | United States (Remote)
Company/Recruiter: Postscript
Published on: 11:02 PM | Aug 27, 2026
✦ AI Summary
Join Postscript, the leading AI messaging platform empowering over 20,000 Shopify brands to maximize their SMS marketing revenue.
Join Postscript, the leading AI messaging platform empowering over 20,000 Shopify brands to maximize their SMS marketing revenue. We are seeking a dynamic Senior Enterprise Customer Success Manager to champion our valued enterprise clients in the United States. As part of a fully remote team backed by Greylock and Y Combinator, you will play a pivotal role in ensuring our clients achieve exceptional results and unlock the full potential of our innovative SMS platform.
Job Overview
The Senior Enterprise Customer Success Manager will be responsible for cultivating strong relationships with our largest clients, driving adoption and value realization of Postscript's AI-powered SMS marketing solutions. You will act as a strategic advisor, proactively identifying opportunities for growth and ensuring client satisfaction and retention.Key Responsibilities
- Develop and maintain deep, trusted relationships with key stakeholders within enterprise accounts.
- Proactively monitor client health, engagement, and success metrics, identifying and addressing potential risks.
- Conduct regular business reviews to demonstrate value, share best practices, and align on strategic goals.
- Drive product adoption and utilization of Postscript's features, particularly AI-driven capabilities.
- Serve as the primary point of contact for escalations and complex client inquiries.
- Collaborate with Sales, Product, and Marketing teams to advocate for client needs and inform product roadmap.
- Onboard new enterprise clients, ensuring a smooth and successful implementation.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a related client-facing role, with a focus on enterprise clients.
- Proven track record of successfully managing a portfolio of high-value clients and driving retention.
- Strong understanding of e-commerce, SMS marketing, and/or SaaS platforms.
- Excellent communication, presentation, and interpersonal skills.
- Strategic thinking and problem-solving abilities.
- Ability to work independently and collaboratively in a remote environment.
What We Offer
- Opportunity to work with a leading AI messaging platform and a rapidly growing company.
- Fully remote work environment with a supportive and collaborative team.
- Competitive compensation and benefits package.
- Professional development and growth opportunities.
- Make a significant impact on the success of top e-commerce brands.