Senior Customer Success Manager at Postscript | United States (Remote)
Company/Recruiter: Postscript
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Opportunity type
Job
Location
United States of America
Work arrangement
Remote
Compensation
Not disclosed
Employer
Postscript
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Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to 5+ years of experience in Customer Success, Account Management, or a related client-facing role, with a focus on enterprise clients.; Proven track record of successfully managing a portfolio of high-value clien…. Use one concrete example that shows you can Develop and maintain deep, trusted relationships with key stakeholders within enterprise accounts..
Check before applying: Confirm that United States of America and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Senior Enterprise Customer Success Manager will be responsible for cultivating strong relationships with our largest clients, driving adoption and value realization of Postscript's AI-powered SMS marketing solutions. You will act as a strategic advisor, proactively identifying opportunities for growth and ensuring client satisfaction and retention.Key Responsibilities
- Develop and maintain deep, trusted relationships with key stakeholders within enterprise accounts.
- Proactively monitor client health, engagement, and success metrics, identifying and addressing potential risks.
- Conduct regular business reviews to demonstrate value, share best practices, and align on strategic goals.
- Drive product adoption and utilization of Postscript's features, particularly AI-driven capabilities.
- Serve as the primary point of contact for escalations and complex client inquiries.
- Collaborate with Sales, Product, and Marketing teams to advocate for client needs and inform product roadmap.
- Onboard new enterprise clients, ensuring a smooth and successful implementation.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a related client-facing role, with a focus on enterprise clients.
- Proven track record of successfully managing a portfolio of high-value clients and driving retention.
- Strong understanding of e-commerce, SMS marketing, and/or SaaS platforms.
- Excellent communication, presentation, and interpersonal skills.
- Strategic thinking and problem-solving abilities.
- Ability to work independently and collaboratively in a remote environment.
What We Offer
- Opportunity to work with a leading AI messaging platform and a rapidly growing company.
- Fully remote work environment with a supportive and collaborative team.
- Competitive compensation and benefits package.
- Professional development and growth opportunities.
- Make a significant impact on the success of top e-commerce brands.
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