Senior Client Success Advocate at Code for America | CA, US
Company/Recruiter: Code for America
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Opportunity type
Job
Location
United States of America
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Code for America
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in client success, account management, or a similar client-facing role within the technology sector.; Demonstrated ability to build and maintain strong, lasting client relationships.. Use one concrete example that shows you can Develop and execute strategic account plans to ensure client success and retention..
Check before applying: Confirm that United States of America and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Senior Client Success Advocate will be instrumental in building and nurturing strong relationships with Code for America’s clients, ensuring they derive significant value from our products and services. This role demands a strategic, proactive, and empathetic approach to client management and support, driving adoption, satisfaction, and long-term partnership success.Key Responsibilities
- Develop and execute strategic account plans to ensure client success and retention.
- Serve as the primary point of contact for assigned clients, understanding their unique challenges and goals.
- Provide expert guidance and training on Code for America’s platform and tools.
- Monitor client health, identify at-risk accounts, and implement proactive mitigation strategies.
- Collaborate with internal teams (product, engineering, sales) to advocate for client needs and ensure timely issue resolution.
- Gather client feedback and translate it into actionable insights for product and service improvement.
- Drive adoption and usage of Code for America’s solutions, showcasing their impact and value.
Requirements
- Proven experience in client success, account management, or a similar client-facing role within the technology sector.
- Demonstrated ability to build and maintain strong, lasting client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to client challenges.
- Familiarity with government or public sector technology is a plus.
- Bachelor's degree or equivalent practical experience.
What We Offer
- The opportunity to make a tangible difference in public service.
- A collaborative and mission-driven work environment.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
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