Senior Client Success Advocate at Code for America | CA, US
Company/Recruiter: Code for America
✦ AI Summary
Code for America is seeking a Senior Client Success Advocate to join our dedicated team, championing the belief that government can effectively serve its citizens in the digital age.
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MorrJobs editorial notes
Our reading of this this opportunity Senior Client Success Advocate opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Code for America. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Proven experience in client success, account management, or a similar client-facing role within the technology sector.; Demonstrated ability to build and maintain strong, lasting client relationships.. Use one concrete example that shows you can Develop and execute strategic account plans to ensure client success and retention..
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Job Overview
The Senior Client Success Advocate will be instrumental in building and nurturing strong relationships with Code for America’s clients, ensuring they derive significant value from our products and services. This role demands a strategic, proactive, and empathetic approach to client management and support, driving adoption, satisfaction, and long-term partnership success.Key Responsibilities
- Develop and execute strategic account plans to ensure client success and retention.
- Serve as the primary point of contact for assigned clients, understanding their unique challenges and goals.
- Provide expert guidance and training on Code for America’s platform and tools.
- Monitor client health, identify at-risk accounts, and implement proactive mitigation strategies.
- Collaborate with internal teams (product, engineering, sales) to advocate for client needs and ensure timely issue resolution.
- Gather client feedback and translate it into actionable insights for product and service improvement.
- Drive adoption and usage of Code for America’s solutions, showcasing their impact and value.
Requirements
- Proven experience in client success, account management, or a similar client-facing role within the technology sector.
- Demonstrated ability to build and maintain strong, lasting client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to client challenges.
- Familiarity with government or public sector technology is a plus.
- Bachelor's degree or equivalent practical experience.
What We Offer
- The opportunity to make a tangible difference in public service.
- A collaborative and mission-driven work environment.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
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