Restaurant Manager at Marriott | Nairobi, Kenya
Company/Recruiter: Marriott
Published on: Nov 13, 2026
Opportunity snapshot
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Opportunity type
Job
Location
Kenya, Nairobi
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Marriott
Prepare your application
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Possess a Degree or Diploma from an accredited institution in Food Service Management, Hotel and Restaurant Management, Hospitality, or a related field.; Have 3 years of experience in restaurant operations.. Use one concrete example that shows you can Oversee daily operations for restaurants, bars, and room service where applicable..
Check before applying: Confirm that Kenya, Nairobi and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
This listing seeks a Restaurant Manager to oversee operations within a hospitality environment. The role involves ensuring high standards of service and guest satisfaction.
Job Overview
- Job Title: Restaurant Manager
- Employer: Marriott
- Location: NAIROBI, KE
- Job Type: Full Time
About the Employer
Marriott International, Inc. is a global hospitality company with a portfolio of nearly 8,700 properties across 31 brands in 138 countries and territories. Its origins trace back to a root beer stand established in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Key Responsibilities
- Oversee daily operations for restaurants, bars, and room service where applicable.
- Contribute to menu planning and uphold sanitation standards.
- Support servers and hosts during busy meal periods.
- Focus on enhancing guest and employee satisfaction while optimizing financial performance within your area of responsibility.
- Identify training needs and implement plans to achieve departmental goals.
- Supervise and manage employees, understanding their roles to cover duties when they are absent.
- Maintain service and sanitation standards across restaurant, bar/lounge, and room service areas.
- Assess staffing levels to meet guest service, operational, and financial objectives.
- Utilize interpersonal and communication skills to lead, influence, and encourage team members, advocating for sound financial decisions and demonstrating integrity.
- Foster mutual trust, respect, and cooperation within the team, serving as a role model for appropriate behaviors.
- Identify developmental needs in others and provide coaching or mentoring to enhance their knowledge and skills.
- Develop specific goals and plans to prioritize, organize, and accomplish work effectively.
- Ensure and maintain employee productivity levels.
- Provide leadership, vision, and direction to align departmental goals for efficiency and effectiveness.
- Ensure adherence to all food and beverage policies, standards, and procedures through training, supervision, follow-up, and hands-on management.
- Guarantee compliance with all applicable laws and regulations, including food handling and sanitation standards.
- Ensure staff are knowledgeable about local, state, and Federal liquor laws.
- Establish and maintain open, collaborative relationships with employees, encouraging them to do the same within the team.
- Set clear guidelines for employees to understand expectations and parameters.
- Monitor alcohol beverage service to ensure compliance with local laws.
- Deliver services that exceed customer expectations to foster satisfaction and retention.
- Improve service by communicating and assisting individuals in understanding guest needs, providing guidance, feedback, and coaching.
- Manage daily operations to ensure quality, standards, and customer expectations are met consistently.
- Demonstrate leadership in guest hospitality, exemplify excellent customer service, and cultivate a positive atmosphere for guest relations.
- Empower employees to deliver excellent customer service.
- Act as a guest service role model for the restaurants, setting a positive example and creating a welcoming environment.
- Address and resolve guest problems and complaints effectively.
- Engage with guests informally during meals or upon departure to gather feedback on food and beverage quality, service levels, and overall satisfaction.
- Implement corrective actions to continuously improve service results.
- Integrate guest satisfaction into departmental meetings with a focus on ongoing improvement.
- Manage service delivery from guest arrival to departure, ensuring a seamless experience including greetings, order taking, delivery, special requests, payment, and invitations to return.
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identify educational needs of others, develop and deliver training programs, and instruct individuals.
- Ensure fair and equitable treatment of employees and strive to improve employee retention.
- Ensure employees receive ongoing training to understand guest expectations.
- Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
- Strive to enhance service performance.
- Ensure recognition is consistently applied across all areas of responsibility.
- Provide information to supervisors, coworkers, and subordinates via various communication channels.
- Analyze information and evaluate results to solve problems effectively.
- Assist servers and hosts during meal periods and high-demand times.
- Recognize and appreciate good quality products and presentations.
- Supervise daily shift operations in the absence of an Assistant Restaurant Manager.
- Oversee the financial aspects of the department, including purchasing and invoice payments.
Requirements
- Possess a Degree or Diploma from an accredited institution in Food Service Management, Hotel and Restaurant Management, Hospitality, or a related field.
- Have 3 years of experience in restaurant operations.
- Include at least 2 years of experience in a supervisory or management role.
- Experience within a fine dining or upscale Indian restaurant is preferred, ideally within a 5-star hotel setting.
- This position is open to local candidates only.
How to Apply
- Carefully review all stated requirements for the Restaurant Manager position.
- Prepare an up-to-date CV and any other necessary application documents.
- Submit your application by clicking the "Apply Now" button on this page.
- Ensure your application is submitted before the closing date.
Application Tips
- Highlight your educational background in Food Service Management, Hotel and Restaurant Management, or a related hospitality field.
- Emphasize your 3 years of experience in restaurant operations, specifically detailing any supervisory or management roles held.
- If applicable, detail your experience in fine dining or upscale Indian restaurants, particularly within a 5-star hotel environment.
- Clearly state your eligibility as a local candidate for this position.
What We Offer
- Full-time employment.
- Opportunity to work with Marriott in Nairobi, Kenya.
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