Member Contact Call Center Agent at State Of Arizona | Arizona, USA
Company/Recruiter: State Of Arizona
Published on: 5:02 PM | Aug 31, 2026
✦ AI Summary
The Arizona Health Care Cost Containment System (AHCCCS) is seeking dedicated and compassionate individuals to join our team as Member Contact Call Center Agents.
The Arizona Health Care Cost Containment System (AHCCCS) is seeking dedicated and compassionate individuals to join our team as Member Contact Call Center Agents. As Arizona's Medicaid agency, AHCCCS is committed to providing comprehensive, cost-effective healthcare to Arizonans in need, driven by core values of accountability, community, innovation, leadership, passion, quality, respect, courage, and teamwork. This role is integral to ensuring our members receive the support and information they require regarding their healthcare coverage.
Job Overview
The Member Contact Call Center Agent will serve as a primary point of contact for AHCCCS members, providing excellent customer service and support. This position requires strong communication skills, empathy, and the ability to navigate complex information to assist members with inquiries related to their health plan benefits, eligibility, and services.Key Responsibilities
- Answer incoming calls from AHCCCS members in a professional and timely manner.
- Provide accurate information and guidance on health plan benefits, eligibility criteria, and available services.
- Assist members with resolving issues and concerns related to their healthcare coverage.
- Document all member interactions and resolutions accurately in the system.
- Escalate complex issues to appropriate supervisors or departments as needed.
- Maintain a thorough understanding of AHCCCS policies and procedures.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or call center environment preferred.
- Excellent verbal and written communication skills.
- Proficiency in using computer systems and navigating multiple applications.
- Ability to empathize with callers and demonstrate patience and understanding.
- Strong problem-solving and critical-thinking abilities.
What We Offer
- Opportunity to make a significant impact on the lives of Arizonans.
- Comprehensive training and ongoing professional development.
- A collaborative and supportive team environment.
- Competitive benefits package.