Junior Service Desk Administrator at Teya. Teya | New York, United States (Remote)
Company/Recruiter: Teya. Teya
Published on: 5:02 AM | Aug 28, 2026
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✦ AI Summary
Teya is a growing fintech company committed to empowering local businesses with innovative payment solutions.
Teya is a growing fintech company committed to empowering local businesses with innovative payment solutions. We believe that every business, regardless of size, deserves access to cutting-edge technology and exceptional support. Join our dynamic team and contribute to our mission of revolutionizing the way businesses operate.
Job Overview
We are seeking a motivated and detail-oriented Junior Service Desk Administrator to join our IT team. In this role, you will be instrumental in providing first-line technical support to our employees, ensuring the smooth operation of our IT infrastructure. You will be the first point of contact for technical issues, resolving them efficiently and professionally.Key Responsibilities
- Respond to and resolve IT support requests via phone, email, and ticketing system.
- Troubleshoot hardware, software, and network issues for end-users.
- Install, configure, and maintain computer hardware and software.
- Assist with user account management and access permissions.
- Document IT processes and solutions.
- Escalate complex issues to senior IT staff when necessary.
Requirements
- Proven basic understanding of IT support principles.
- Familiarity with Windows and macOS operating systems.
- Basic knowledge of networking concepts.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
What We Offer
- Opportunity to grow your IT career in a fast-paced environment.
- Exposure to diverse technologies and support challenges.
- Collaborative and supportive team culture.
- Competitive compensation and benefits package.