Junior Service Desk Administrator at Teya. Teya | New York, United States (Remote)
Company/Recruiter: Teya. Teya
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Opportunity type
Job
Location
United States of America, New York
Work arrangement
Remote
Compensation
Not disclosed
Employer
Teya. Teya
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven basic understanding of IT support principles.; Familiarity with Windows and macOS operating systems.. Use one concrete example that shows you can Respond to and resolve IT support requests via phone, email, and ticketing system..
Check before applying: Confirm that United States of America, New York and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
We are seeking a motivated and detail-oriented Junior Service Desk Administrator to join our IT team. In this role, you will be instrumental in providing first-line technical support to our employees, ensuring the smooth operation of our IT infrastructure. You will be the first point of contact for technical issues, resolving them efficiently and professionally.Key Responsibilities
- Respond to and resolve IT support requests via phone, email, and ticketing system.
- Troubleshoot hardware, software, and network issues for end-users.
- Install, configure, and maintain computer hardware and software.
- Assist with user account management and access permissions.
- Document IT processes and solutions.
- Escalate complex issues to senior IT staff when necessary.
Requirements
- Proven basic understanding of IT support principles.
- Familiarity with Windows and macOS operating systems.
- Basic knowledge of networking concepts.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
What We Offer
- Opportunity to grow your IT career in a fast-paced environment.
- Exposure to diverse technologies and support challenges.
- Collaborative and supportive team culture.
- Competitive compensation and benefits package.
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