EBKL- Relationship Manager – Youth Banking at Equity Bank Kenya | Nairobi, Kenya
Company/Recruiter: Equity Bank Kenya
Opportunity snapshot
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Opportunity type
Job
Location
Kenya, Nairobi
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Equity Bank Kenya
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Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to 6 to 8 years of experience in retail, SME, or relationship banking.; Experience in relationship management with a proven record of deposit and lending growth.. Use one concrete example that shows you can Develop and implement strategies to acquire, activate, and grow the youth banking portfolio, fostering primary banking relationships and increasing de….
Check before applying: Confirm that Kenya, Nairobi and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
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This role at Equity Bank Kenya focuses on developing and managing the Youth Banking portfolio. The position is based in Nairobi and is a full-time opportunity.Job Overview
The Relationship Manager for Youth Banking is responsible for growing the Youth Banking portfolio through customer acquisition, deepening relationships, and promoting digital adoption. This involves building strategic partnerships within youth-focused sectors, offering suitable financial products, and increasing deposits, lending, and revenue. The role also ensures young customers receive support throughout their financial journey, maintaining portfolio quality and a strong customer experience.
Key Responsibilities
- Develop and implement strategies to acquire, activate, and grow the youth banking portfolio, fostering primary banking relationships and increasing deposits.
- Drive customer engagement, retention, and relationship deepening by providing tailored banking solutions for young customers' evolving financial needs.
- Accelerate digital onboarding, adoption, and active usage of mobile banking and self-service channels through targeted campaigns.
- Promote responsible lending to young entrepreneurs and gig economy participants, ensuring sustainable portfolio growth within credit policies.
- Build strategic relationships across creator economy, entertainment, sports, entrepreneurship, and technology sectors to expand market reach.
- Develop initiatives to convert youth income streams into sustainable deposits and primary banking relationships.
- Drive the uptake of cards, bancassurance, savings, investments, and other financial solutions to deepen relationships and increase non-funded income.
- Establish strategies to support the progression of youth customers into broader retail and mainstream banking as their financial needs evolve.
- Build the capacity of branch teams through coaching and sales enablement to enhance youth customer acquisition and portfolio growth.
- Ensure responsible customer acquisition and portfolio growth by adhering to KYC, credit, fraud prevention, and conduct requirements.
Requirements
- 6 to 8 years of experience in retail, SME, or relationship banking.
- Experience in relationship management with a proven record of deposit and lending growth.
- Digital banking fluency and a data-driven approach to portfolio management.
- Credit judgment for SME and non-traditional income profiles.
- Coaching, influencing, and campaign execution skills across a branch network.
- Understanding of the youth, creator, and gig economy.
- Bachelor's degree in business management, Finance, Commerce, Marketing, or a related field.
- Relevant professional qualification(s) in banking or financial services.
- A Master's degree in a related field is a plus.
- Membership in a recognized professional body relevant to banking, insurance, or financial services is a plus.
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