Customer Support Coordinators at Maple | Toronto, Canada
Company/Recruiter: Maple
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Opportunity type
Job
Location
Canada, Ontario, Toronto
Work arrangement
Location-based; remote work not stated
Compensation
$19/hour
Employer
Maple
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Excellent communication and interpersonal skills.; Strong problem-solving abilities.. Use one concrete example that shows you can Respond promptly and professionally to customer inquiries via various channels..
Check before applying: Confirm that Canada, Ontario, Toronto and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
Job Overview
This role involves providing essential support to both patients and healthcare providers utilizing the Maple platform. You will be a key point of contact, addressing inquiries, resolving issues, and contributing to the overall efficiency and satisfaction of our users.Key Responsibilities
- Respond promptly and professionally to customer inquiries via various channels.
- Assist patients and healthcare providers with platform navigation and troubleshooting.
- Escalate complex issues to appropriate internal teams.
- Maintain accurate records of customer interactions and resolutions.
- Contribute to improving customer support processes and documentation.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency with digital platforms and customer support software.
- A compassionate and patient-centered approach.
- Previous experience in customer service or healthcare support is an asset.
What We Offer
- Opportunity to make a significant impact in the healthcare industry.
- A collaborative and supportive work environment.
- Professional development opportunities.
- Be part of Canada's leading on-demand healthcare platform.
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