Customer Service / Support Personnel at Jeroid Ltd | Nigeria
Company/Recruiter: Jeroid Ltd
✦ AI Summary
Jeroid Ltd is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments.
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MorrJobs editorial notes
Our reading of this this opportunity Customer Service / Support Personnel opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Jeroid Ltd. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to High school diploma or equivalent; tertiary education preferred; Proven customer service experience. Use one concrete example that shows you can Respond promptly to customer inquiries via email, chat, phone, and social media.
Before applying
Confirm that Nigeria and the stated work arrangement suit you.
MorrJobs safety note
Use only the application method shown on this page. Do not pay an unofficial fee or share sensitive identity or banking documents outside the stated process.
Job Overview
As a Customer Service Representative at Jeroid Ltd, you will be the frontline of our customer engagement efforts. You will handle inquiries, resolve issues, and provide support across multiple communication channels. Your role is critical in maintaining our reputation for exceptional service and ensuring customer satisfaction in the fintech space.
Key Responsibilities
- Respond promptly to customer inquiries via email, chat, phone, and social media
- Resolve customer complaints and technical issues related to cryptocurrency trading, gift card redemption, and digital payments
- Provide product information and guidance to users
- Maintain accurate records of customer interactions and transactions
- Identify and escalate complex issues to appropriate departments
- Contribute to continuous improvement of customer service processes
- Meet performance targets for response time and customer satisfaction
Requirements
- High school diploma or equivalent; tertiary education preferred
- Proven customer service experience
- Excellent communication and problem-solving skills
- Proficiency with customer service tools and platforms
- Basic knowledge of fintech, cryptocurrency, or digital payments is a plus
- Ability to work in a fast-paced environment
- Patient, empathetic, and professional demeanor
What We Offer
- Competitive remuneration package
- Professional development and training opportunities
- Health and wellness benefits
- Collaborative and innovative work environment
- Career growth opportunities within a rapidly expanding fintech company
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