Customer Service / Support Personnel at Jeroid Ltd | Nigeria
Company/Recruiter: Jeroid Ltd
Published on: 11:05 AM | Sep 11, 2026
✦ AI Summary
Jeroid Ltd is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments.
Jeroid Ltd is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. We are seeking a dedicated Customer Service Representative to join our growing team and help deliver exceptional experiences to our valued customers.
Job Overview
As a Customer Service Representative at Jeroid Ltd, you will be the frontline of our customer engagement efforts. You will handle inquiries, resolve issues, and provide support across multiple communication channels. Your role is critical in maintaining our reputation for exceptional service and ensuring customer satisfaction in the fintech space.
Key Responsibilities
- Respond promptly to customer inquiries via email, chat, phone, and social media
- Resolve customer complaints and technical issues related to cryptocurrency trading, gift card redemption, and digital payments
- Provide product information and guidance to users
- Maintain accurate records of customer interactions and transactions
- Identify and escalate complex issues to appropriate departments
- Contribute to continuous improvement of customer service processes
- Meet performance targets for response time and customer satisfaction
Requirements
- High school diploma or equivalent; tertiary education preferred
- Proven customer service experience
- Excellent communication and problem-solving skills
- Proficiency with customer service tools and platforms
- Basic knowledge of fintech, cryptocurrency, or digital payments is a plus
- Ability to work in a fast-paced environment
- Patient, empathetic, and professional demeanor
What We Offer
- Competitive remuneration package
- Professional development and training opportunities
- Health and wellness benefits
- Collaborative and innovative work environment
- Career growth opportunities within a rapidly expanding fintech company