Customer Service / Support Personnel at Jeroid Ltd | Nigeria
Company/Recruiter: Jeroid Ltd
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Opportunity snapshot
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Opportunity type
Job
Location
Nigeria
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Jeroid Ltd
Prepare your application
These prompts turn the listing into practical preparation steps; they are not a second copy of the requirements.
MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to High school diploma or equivalent; tertiary education preferred; Proven customer service experience. Use one concrete example that shows you can Respond promptly to customer inquiries via email, chat, phone, and social media.
Check before applying: Confirm that Nigeria and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
As a Customer Service Representative at Jeroid Ltd, you will be the frontline of our customer engagement efforts. You will handle inquiries, resolve issues, and provide support across multiple communication channels. Your role is critical in maintaining our reputation for exceptional service and ensuring customer satisfaction in the fintech space.
Key Responsibilities
- Respond promptly to customer inquiries via email, chat, phone, and social media
- Resolve customer complaints and technical issues related to cryptocurrency trading, gift card redemption, and digital payments
- Provide product information and guidance to users
- Maintain accurate records of customer interactions and transactions
- Identify and escalate complex issues to appropriate departments
- Contribute to continuous improvement of customer service processes
- Meet performance targets for response time and customer satisfaction
Requirements
- High school diploma or equivalent; tertiary education preferred
- Proven customer service experience
- Excellent communication and problem-solving skills
- Proficiency with customer service tools and platforms
- Basic knowledge of fintech, cryptocurrency, or digital payments is a plus
- Ability to work in a fast-paced environment
- Patient, empathetic, and professional demeanor
What We Offer
- Competitive remuneration package
- Professional development and training opportunities
- Health and wellness benefits
- Collaborative and innovative work environment
- Career growth opportunities within a rapidly expanding fintech company
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