Customer Service Representative - Remote at Sharecare | GA, US (Remote)
Company/Recruiter: Sharecare
✦ AI Summary
Sharecare is seeking dedicated and empathetic Customer Service Representatives to join our growing remote team.
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MorrJobs editorial notes
Our reading of this this opportunity Customer Service Representative Remote opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Sharecare. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to High school diploma or equivalent; some college coursework is a plus.; Proven experience in customer service or a related field.. Use one concrete example that shows you can Respond to customer inquiries and resolve issues promptly and professionally..
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Job Overview
As a remote Customer Service Representative at Sharecare, you will be responsible for delivering outstanding customer support via various communication channels, including phone, email, and chat. You will troubleshoot user issues, educate them on platform features, and contribute to a seamless user experience.Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally.
- Provide clear and concise information regarding Sharecare's services and platform.
- Document all customer interactions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams.
- Identify opportunities to improve customer satisfaction and user experience.
- Maintain a high level of product knowledge.
Requirements
- High school diploma or equivalent; some college coursework is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and various software applications.
- Ability to multitask and manage time effectively in a remote setting.
- A strong commitment to empathy and customer advocacy.
What We Offer
- The opportunity to work remotely and achieve work-life balance.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative team environment.
- The chance to make a real impact on people's health and well-being.
- Competitive compensation and benefits package.