Customer Service Representative - Remote at Sharecare | GA, US (Remote)
Company/Recruiter: Sharecare
Published on: 11:02 PM | Aug 28, 2026
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✦ AI Summary
Sharecare is seeking dedicated and empathetic Customer Service Representatives to join our growing remote team.
Sharecare is seeking dedicated and empathetic Customer Service Representatives to join our growing remote team. In this role, you will be instrumental in providing exceptional support to our users, guiding them through our digital health platform and ensuring a positive experience. You will be the first point of contact for inquiries, resolving issues efficiently and effectively while embodying Sharecare's commitment to improving health and well-being.
Job Overview
As a remote Customer Service Representative at Sharecare, you will be responsible for delivering outstanding customer support via various communication channels, including phone, email, and chat. You will troubleshoot user issues, educate them on platform features, and contribute to a seamless user experience.Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally.
- Provide clear and concise information regarding Sharecare's services and platform.
- Document all customer interactions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams.
- Identify opportunities to improve customer satisfaction and user experience.
- Maintain a high level of product knowledge.
Requirements
- High school diploma or equivalent; some college coursework is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and various software applications.
- Ability to multitask and manage time effectively in a remote setting.
- A strong commitment to empathy and customer advocacy.
What We Offer
- The opportunity to work remotely and achieve work-life balance.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative team environment.
- The chance to make a real impact on people's health and well-being.
- Competitive compensation and benefits package.