Customer Service Representative at Gosub Limited | Nigeria
Company/Recruiter: Gosub Limited
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Opportunity type
Job
Location
Nigeria
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Gosub Limited
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in a customer service role, preferably within the tech or telecommunications sector.; Excellent communication, interpersonal, and problem-solving skills.. Use one concrete example that shows you can Respond to customer inquiries via phone, email, and chat in a timely and professional manner..
Check before applying: Confirm that Nigeria and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Customer Service Representative will be the primary point of contact for our valued customers, ensuring exceptional service delivery and fostering positive relationships. This role is crucial in addressing customer inquiries, resolving issues efficiently, and contributing to the overall satisfaction and retention of our user base.Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues related to the gosub.ng application and its services.
- Provide clear and accurate information about gosub.ng products, services, and policies.
- Escalate complex issues to appropriate departments for resolution.
- Document customer interactions and feedback accurately.
- Identify opportunities to improve customer experience and service processes.
- Maintain a comprehensive understanding of gosub.ng's offerings and updates.
Requirements
- Proven experience in a customer service role, preferably within the tech or telecommunications sector.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using customer relationship management (CRM) software and common office applications.
- Ability to multitask, prioritize, and manage time effectively.
- A strong understanding of the Nigerian telecommunications market.
- High school diploma or equivalent; a degree in a relevant field is an advantage.
What We Offer
- A supportive and collaborative work environment.
- Opportunities for professional development and career growth within a growing tech company.
- The chance to be part of an innovative company impacting daily life in Nigeria.
- Competitive compensation and benefits package.
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