Customer Service Representative at First Excelsia | Nigeria
Company/Recruiter: First Excelsia
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Opportunity type
Job
Location
Nigeria
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
First Excelsia
Prepare your application
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Proven experience in a customer service role.; Excellent communication, interpersonal, and problem-solving skills.. Use one concrete example that shows you can Respond to client inquiries via phone, email, and other channels in a timely and professional manner..
Check before applying: Confirm that Nigeria and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Customer Service Representative will be the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and a commitment to FirstExcelsia's values. This role is crucial in fostering strong client relationships and reflecting the high standards of our consultancy services.Key Responsibilities
- Respond to client inquiries via phone, email, and other channels in a timely and professional manner.
- Provide information about FirstExcelsia's services and assist clients with their needs.
- Troubleshoot and resolve client issues, escalating when necessary to appropriate internal teams.
- Maintain accurate and up-to-date client records in our CRM system.
- Contribute to a positive and supportive team environment.
- Gather client feedback and report it to management for service improvement.
Requirements
- Proven experience in a customer service role.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively.
- A strong understanding of the Nigerian business environment is advantageous.
- Minimum of a National Diploma (OND) or equivalent qualification.
What We Offer
- A dynamic and supportive work environment within a reputable consultancy firm.
- Opportunities for professional growth and development.
- The chance to contribute to impactful projects for Nigerian organizations.
- A collaborative team culture passionate about excellence.
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