Customer Service Representative at First Excelsia | Nigeria
Company/Recruiter: First Excelsia
Published on: 11:01 PM | Aug 12, 2026
✦ AI Summary
FirstExcelsia, a leading Human Resources, Organisational Development, and Management consultancy with a profound understanding of the Nigerian business landscape, is seeking a dedicated Customer Service Representative to join our team in Nigeria.
FirstExcelsia, a leading Human Resources, Organisational Development, and Management consultancy with a profound understanding of the Nigerian business landscape, is seeking a dedicated Customer Service Representative to join our team in Nigeria. We are committed to empowering indigenous organizations with world-class, localized systems and processes. If you are passionate about delivering exceptional customer experiences and contributing to organizational excellence, we encourage you to apply.
Job Overview
The Customer Service Representative will be the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and a commitment to FirstExcelsia's values. This role is crucial in fostering strong client relationships and reflecting the high standards of our consultancy services.Key Responsibilities
- Respond to client inquiries via phone, email, and other channels in a timely and professional manner.
- Provide information about FirstExcelsia's services and assist clients with their needs.
- Troubleshoot and resolve client issues, escalating when necessary to appropriate internal teams.
- Maintain accurate and up-to-date client records in our CRM system.
- Contribute to a positive and supportive team environment.
- Gather client feedback and report it to management for service improvement.
Requirements
- Proven experience in a customer service role.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively.
- A strong understanding of the Nigerian business environment is advantageous.
- Minimum of a National Diploma (OND) or equivalent qualification.
What We Offer
- A dynamic and supportive work environment within a reputable consultancy firm.
- Opportunities for professional growth and development.
- The chance to contribute to impactful projects for Nigerian organizations.
- A collaborative team culture passionate about excellence.