Customer Service Officer at Septagus Consulting | Nigeria
Company/Recruiter: Septagus Consulting
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Opportunity snapshot
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Opportunity type
Job
Location
Nigeria
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Septagus Consulting
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Secondary school certificate minimum; tertiary qualification preferred; Proven customer service experience. Use one concrete example that shows you can Respond to client inquiries via phone, email, and in-person interactions.
Check before applying: Confirm that Nigeria and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Septagus Consulting Nig. Ltd, a leading human resource consulting firm in Nigeria, is seeking a dedicated Customer Service Officer to join our dynamic team. We pride ourselves on delivering exceptional HR solutions that consistently exceed client expectations. This role offers an exciting opportunity to be part of a professional organization committed to excellence and innovation in human resource management.
Job Overview
The Customer Service Officer will serve as the primary point of contact for our clients, providing exceptional support and maintaining strong relationships. You will handle inquiries, resolve concerns, and ensure client satisfaction while representing Septagus Consulting's commitment to professionalism and service excellence.Key Responsibilities
- Respond to client inquiries via phone, email, and in-person interactions
- Address customer concerns and resolve issues promptly and professionally
- Maintain accurate client records and documentation
- Coordinate with internal departments to facilitate service delivery
- Build and maintain strong client relationships
- Provide product and service information to prospective clients
Requirements
- Secondary school certificate minimum; tertiary qualification preferred
- Proven customer service experience
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office applications
- Professional demeanor and problem-solving ability
What We Offer
- Competitive remuneration package
- Professional development opportunities
- Collaborative work environment
- Career advancement prospects
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