Customer Service Officer at Baobab Microfinance Bank | Senegal
Company/Recruiter: Baobab Microfinance Bank
Published on: 11:00 AM | Aug 11, 2026
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✦ AI Summary
Baobab Microfinance Bank is seeking a dedicated Customer Service Officer to join our team in Senegal.
Baobab Microfinance Bank is seeking a dedicated Customer Service Officer to join our team in Senegal. As a social business, we are passionate about expanding energy and digital access across Africa, offering innovative, life-changing products to local communities. Baobab+ is a key part of our mission, operating in Senegal, Mali, Madagascar, and Ivory Coast, and is a proud member of the Baobab Group, a leading digital finance entity with a presence in nine African countries and China, focused on financial inclusion.
Job Overview
The Customer Service Officer will be instrumental in ensuring an exceptional customer experience for our clients at Baobab Microfinance Bank in Senegal. You will be the primary point of contact for customer inquiries, issues, and feedback, embodying our commitment to accessible and impactful financial solutions.Key Responsibilities
- Respond promptly and professionally to customer inquiries via various communication channels (phone, email, in-person).
- Assist customers with product information, account management, and transaction queries.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Educate customers on Baobab's innovative products and services, focusing on energy and digital access solutions.
- Maintain accurate customer records and document all interactions.
- Gather customer feedback to identify areas for service improvement.
- Collaborate with internal teams to ensure seamless customer support.
Requirements
- Proven experience in a customer service role, preferably within the financial or social impact sector.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in relevant software and CRM systems.
- Strong understanding of customer service principles and best practices.
- Ability to work independently and as part of a team.
- Fluency in French and a good command of local Senegalese languages.
- A passion for financial inclusion and social entrepreneurship.
What We Offer
- The opportunity to contribute to a meaningful social mission impacting lives in Africa.
- A dynamic and collaborative work environment within a growing digital finance group.
- Professional development and growth opportunities.
- The chance to be part of an innovative team dedicated to accessibility and change.