Customer Service Lead at BlueCoral Healthcare Services | Abuja, Nigeria
Company/Recruiter: BlueCoral Healthcare Services
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Opportunity type
Job
Location
Nigeria, Abuja Federal Capital Territory
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
BlueCoral Healthcare Services
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to Minimum 5 years customer service experience, with at least 2 years in a leadership role; Healthcare industry experience preferred. Use one concrete example that shows you can Supervise and mentor customer service staff, ensuring adherence to company standards and best practices.
Check before applying: Confirm that Nigeria, Abuja Federal Capital Territory and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Customer Service Lead will oversee daily customer service operations, leading a team to deliver outstanding support to patients and healthcare partners. This role is critical to maintaining BlueCoral's reputation for warmth, accessibility, and quality care while driving operational excellence and customer satisfaction.
Key Responsibilities
- Supervise and mentor customer service staff, ensuring adherence to company standards and best practices
- Handle escalated patient inquiries and complaints with professionalism and empathy
- Monitor team performance metrics and implement improvement strategies
- Develop and maintain customer service protocols and procedures
- Liaise between patients, clinical staff, and management to resolve issues efficiently
- Track customer feedback and report trends to senior management
Requirements
- Minimum 5 years customer service experience, with at least 2 years in a leadership role
- Healthcare industry experience preferred
- Excellent communication and problem-solving skills
- Strong team management and motivational abilities
- Proficiency in customer service software and MS Office
What We Offer
- Competitive remuneration package
- Professional development opportunities
- Health insurance benefits
- Collaborative, supportive work environment
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