Customer Service Lead at BlueCoral Healthcare Services | Abuja, Nigeria
Company/Recruiter: BlueCoral Healthcare Services
Published on: 11:16 AM | Sep 4, 2026
✦ AI Summary
BlueCoral Healthcare Services is seeking a dedicated Customer Service Lead to join our team in Abuja.
BlueCoral Healthcare Services is seeking a dedicated Customer Service Lead to join our team in Abuja. As a growing healthcare provider committed to delivering quality, affordable, and accessible international-standard healthcare, we need an experienced leader to manage our customer service operations and ensure exceptional patient experiences across all touchpoints.
Job Overview
The Customer Service Lead will oversee daily customer service operations, leading a team to deliver outstanding support to patients and healthcare partners. This role is critical to maintaining BlueCoral's reputation for warmth, accessibility, and quality care while driving operational excellence and customer satisfaction.
Key Responsibilities
- Supervise and mentor customer service staff, ensuring adherence to company standards and best practices
- Handle escalated patient inquiries and complaints with professionalism and empathy
- Monitor team performance metrics and implement improvement strategies
- Develop and maintain customer service protocols and procedures
- Liaise between patients, clinical staff, and management to resolve issues efficiently
- Track customer feedback and report trends to senior management
Requirements
- Minimum 5 years customer service experience, with at least 2 years in a leadership role
- Healthcare industry experience preferred
- Excellent communication and problem-solving skills
- Strong team management and motivational abilities
- Proficiency in customer service software and MS Office
What We Offer
- Competitive remuneration package
- Professional development opportunities
- Health insurance benefits
- Collaborative, supportive work environment