Clinical Coordinator (Front desk) at Penda Health | Nairobi, Kenya
Company/Recruiter: Penda Health
Published on: 11:02 AM | Aug 29, 2026
✦ AI Summary
Penda Health is revolutionizing healthcare across East Africa with its network of affordable, high-quality outpatient clinics.
Penda Health is revolutionizing healthcare across East Africa with its network of affordable, high-quality outpatient clinics. We are committed to providing exceptional patient experiences and evidence-based medical care. As a recognized leader in the Kenyan healthcare sector, Penda Health is seeking a dedicated and organized Clinical Coordinator to manage the front desk operations at our Nairobi facilities.
Job Overview
The Clinical Coordinator will be the first point of contact for our patients, ensuring a seamless and welcoming experience from arrival to departure. This role is crucial in maintaining efficient clinic operations, managing patient flow, and supporting the clinical team.Key Responsibilities
- Greet and register patients, verify insurance information, and collect co-pays.
- Schedule appointments and manage the daily clinic calendar.
- Answer phone calls, respond to inquiries, and direct calls to appropriate personnel.
- Maintain patient records and ensure confidentiality and accuracy.
- Assist with inventory management of clinic supplies.
- Liaise between patients, clinical staff, and management to ensure smooth communication.
- Handle basic administrative tasks, including filing and data entry.
Requirements
- High school diploma or equivalent; further education in a related field is a plus.
- Proven experience in a customer service or administrative role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in computer applications, including scheduling software and Microsoft Office Suite.
- Ability to remain calm and professional in a fast-paced environment.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with an award-winning and impactful organization.
- Professional development and growth opportunities within Penda Health.
- A supportive and collaborative work environment.