Agent Welfare Lead - East Africa at Sun King (Formerly Greenlight Planet) | Nairobi, Kenya
Company/Recruiter: Sun King (Formerly Greenlight Planet)
Opportunity snapshot
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Opportunity type
Job
Location
Kenya, Nairobi
Work arrangement
Location-based; remote work not stated
Compensation
Not disclosed
Employer
Sun King (Formerly Greenlight Planet)
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MorrJobs preparation notes
Role shape: Responsibility-led role with a detailed skills profile.
Evidence to prepare: Connect your CV or portfolio to A minimum of 5 years of professional experience in human resources management, with a significant focus on employee welfare, relations, and engagement.; At least 2 years of experience in guiding or coordinating…. Use one concrete example that shows you can Offer strategic and people-focused guidance to Agent Welfare Associates, aligning their activities with HR and company priorities..
Check before applying: Confirm that Kenya, Nairobi and the stated work arrangement suit you.
- No closing date is listed; confirm that the opportunity is still open before applying.
- The application route is available to verified Talent accounts.
- Compensation is not disclosed in the listing; confirm it during the employer's process.
Job Overview
The Agent Welfare Lead will provide strategic direction to Agent Welfare Associates, ensuring alignment with HR and company objectives. This role involves gathering and analyzing agent and field data to identify issues and areas for improvement, and preparing regular reports for stakeholders. The position also requires collaboration with various departments to implement corrective actions.Key Responsibilities
- Offer strategic and people-focused guidance to Agent Welfare Associates, aligning their activities with HR and company priorities.
- Cultivate a supportive team environment that promotes professional growth and ongoing improvement.
- Supervise the collection and detailed review of agent and field data to pinpoint root causes of problems and recurring concerns.
- Develop and implement insight-driven strategies to address identified issues, enhancing agent welfare through continuous improvement.
- Create monthly and quarterly dashboards for HR, sales, and business stakeholders, highlighting key metrics, incident frequency, risks, and trends.
- Collaborate with cross-functional teams, including HR, sales, and operations, to ensure strong coordination on agent welfare initiatives.
- Facilitate the creation and execution of corrective action plans aimed at improving agent welfare across different departments.
- Monitor and report on the frequency of incidents and potential risks associated with agent welfare, ensuring prompt identification and follow-up.
- Implement proactive measures to mitigate risks and boost overall agent welfare and satisfaction.
- Contribute to the development and refinement of agent welfare policies and procedures, ensuring clarity, currency, and effective communication.
- Ensure all agent welfare activities comply with company policies, industry standards, and legal requirements.
Requirements
- A minimum of 5 years of professional experience in human resources management, with a significant focus on employee welfare, relations, and engagement.
- At least 2 years of experience in guiding or coordinating a team.
- A professional certification or degree in HR Management.
- Proficiency in data interpretation and strategic thinking.
- Excellent communication and relationship-building abilities, with the capacity to engage effectively with a variety of stakeholders.
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