Senior Customer Success Mgr at a steadfast commitment to customer service | United States

Customer
Worldwide
June 12, 2026
Full Time
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Job Overview

  • Date Posted
    June 12, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates, and provides unparalleled fiber optic network solutions. We are seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. This role is crucial in fostering and deepening relationships with our valued clients, ensuring they maximize the benefits of Uniti’s services and experience our unwavering dedication to their success.

Job Overview

The Senior Customer Success Manager will be instrumental in driving customer satisfaction, retention, and growth for Uniti’s enterprise clients. You will act as a trusted advisor, understanding client needs and proactively addressing challenges to ensure a seamless and positive experience with our fiber connectivity solutions. This position demands a strategic approach to customer engagement and a deep understanding of the telecommunications landscape within the United States.

Key Responsibilities

  • Develop and maintain strong, long-term relationships with a portfolio of enterprise customers.
  • Proactively engage with clients to understand their business objectives and how Uniti’s services can support them.
  • Serve as the primary point of contact for customer inquiries, issues, and escalations.
  • Drive customer adoption and utilization of Uniti’s fiber services.
  • Identify opportunities for account growth and expansion.
  • Collaborate with internal teams (Sales, Technical Support, Operations) to ensure client satisfaction.
  • Conduct regular business reviews and performance analyses with clients.

    • Requirements

  • Bachelor’s degree in Business, Communications, or a related field.
  • 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within the telecommunications or technology sector.
  • Proven track record of managing enterprise-level accounts and driving customer retention.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Familiarity with fiber optic network services is a plus.

    • What We Offer

  • Competitive compensation and benefits package.
  • Opportunity to work with a leading fiber provider in a dynamic industry.
  • A collaborative and supportive work environment.
  • Professional development and growth opportunities.
  • The chance to make a significant impact on our customers’ success.

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