Customer Service Representative

RachamHub Limited, a leading logistics company in Lagos, Nigeria, is seeking a dedicated and professional Customer Service Representative to join our growing team. As we continue to expand our delivery services across Lagos and surrounding regions, we need an exceptional individual to deliver outstanding customer support and ensure client satisfaction at every touchpoint.

Job Overview

The Customer Service Representative will serve as the primary point of contact for our merchants and customers, handling inquiries, coordinating pickups and deliveries, and ensuring a seamless experience with RachamHub’s innovative logistics solutions.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and messaging platforms
• Process pickup and delivery requests with accuracy and efficiency
• Provide tracking updates and delivery status information
• Handle customer complaints and resolve issues professionally
• Maintain detailed records of customer interactions and transactions
• Coordinate with logistics team to ensure timely service delivery
• Promote RachamHub services and upsell additional offerings

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and customer management systems
• Problem-solving abilities and customer-focused mindset
• Ability to work in a fast-paced environment

What We Offer

• Competitive compensation package
• Professional development opportunities
• Collaborative and supportive work environment
• Career growth within a rapidly expanding company