Rostering Officer (After Hours Service). Permanent Part Time – Location Flexible at Top Employer | Australia

Job Description

Connect With Us

Life Without Barriers is more than just an organisation; we are a passionate community dedicated to creating a better future for children, young people, and families across Australia. As a leading social purpose not-for-profit with a vast network of over 8,000 employees in more than 500 communities, we are committed to providing exceptional support and making a tangible difference in people’s lives. Join our team and contribute to our mission of building inclusive and connected communities where everyone can thrive.

Job Overview

Life Without Barriers is seeking a dedicated and proactive Rostering Officer to join our After Hours Service team. This permanent part-time role is crucial in ensuring the seamless delivery of our essential services outside of standard business hours. You will be responsible for creating and managing complex rosters, ensuring appropriate staffing levels are maintained to meet the needs of our clients and support our dedicated frontline staff. This is an opportunity to make a real impact by ensuring continuity of care and support for vulnerable individuals.

Key Responsibilities

* Develop, maintain, and optimize after-hours rosters for a diverse range of service delivery teams, ensuring compliance with award conditions, enterprise agreements, and client needs.
* Proactively identify and address potential rostering conflicts, skill shortages, and leave requests, implementing timely and effective solutions.
* Communicate effectively with operational managers, team leaders, and frontline staff regarding roster changes, availability, and any emergent staffing requirements.
* Respond to urgent after-hours staffing requests, including sourcing casual or relief staff, and managing shift adjustments as required.
* Accurately record and reconcile all rostered hours, leave, and absenteeism in the relevant rostering and payroll systems.
* Maintain up-to-date knowledge of relevant industrial instruments and organisational policies pertaining to rostering and employment conditions.
* Provide ongoing support and assistance to staff with queries related to their rosters and availability.
* Contribute to the continuous improvement of rostering processes and systems to enhance efficiency and effectiveness.

Requirements

* Demonstrated experience in a rostering or scheduling role, preferably within a 24/7 or after-hours service environment.
* Exceptional organisational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.
* Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with a wide range of stakeholders.
* Proficiency in using rostering software and other relevant HR/payroll systems.
* A proactive and solutions-oriented approach to problem-solving, particularly in high-pressure situations.
* Ability to work independently and as part of a remote team, demonstrating initiative and self-motivation.
* A commitment to upholding the values and mission of Life Without Barriers.

What We Offer

* The opportunity to work for a recognised “Top Employer” with a strong reputation for positive social impact.
* A supportive and collaborative work environment where your contributions are valued.
* Flexible working arrangements to support your work-life balance, with the ability to work remotely.
* Ongoing professional development and training opportunities to enhance your skills and career growth.
* The chance to make a meaningful difference in the lives of vulnerable Australians.