DEX Imaging Customer Service Representative

Job Description

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The DEX Imaging Customer Service Representative role is a part time remote opportunity designed for individuals with strong communication skills and a passion for helping customers resolve basic technical issues. This DEX Imaging Customer Service Representative position involves handling Tier 1 support requests from the comfort of your home while supporting a fast paced customer service environment.

Overview of DEX Imaging Customer Service Representative

The DEX Imaging Customer Service Representative position focuses on delivering excellent customer support through inbound calls, emails, and voicemail handling. This role is ideal for candidates who can multitask effectively, follow instructions carefully, and provide clear communication to customers needing basic assistance with services and technical issues.

Key Duties for DEX Imaging Customer Service Representative

As a DEX Imaging Customer Service Representative, your daily responsibilities will involve supporting customers and ensuring their service requests are handled efficiently.

Core Responsibilities

• Answer inbound customer calls, emails, and voicemails
• Assist with service requests, supplies, and basic troubleshooting
• Escalate complex technical issues to Tier 2 support teams
• Track, update, and manage customer service requests
• Provide timely follow ups and clear communication to customers
• Stay updated with company tools, procedures, and workflow systems

Requirements

To qualify for this role, applicants must meet the following criteria:

• High School Diploma or equivalent
• Strong communication and multitasking abilities
• Reliable internet connection for remote work
• Basic knowledge of Microsoft Office tools such as Word, Excel, and Outlook
• Previous call center experience is an added advantage
• Ability to work efficiently in a fast paced environment

Benefits of Working as DEX Imaging Customer Service Representative

This position offers a flexible and supportive work environment suitable for individuals seeking remote part time employment.

• Fully remote work setup with equipment provided
• Flexible working hours
• Holiday pay based on hours worked
• Opportunity to gain experience in customer support services

Please note that this is a part time role and does not include medical benefits.

Application Information

The DEX Imaging Customer Service Representative role offers a great opportunity to build experience in customer support while working remotely in a flexible environment. Interested candidates are encouraged to apply promptly.

Apply Here
https://www.jobvite.com/support/job-seeker-support/?__jvst=job+board&__jvsd=ziprecruiter