Network Technical Support Engineer at Swift Networks

Swift Networks, a leading indigenous Internet Service Provider in Lagos, is seeking a dedicated Network Technical Support Engineer to join our growing team. As a critical member of our technical support division, you will be responsible for maintaining and troubleshooting our network infrastructure while ensuring optimal service delivery to our residential and enterprise clients across Lagos State.

Job Overview

This role involves providing comprehensive technical support for our high-speed internet, telephony, and IP-VPN services. You will be the frontline responder for network-related issues, working to minimize downtime and maintain customer satisfaction. This position requires both field and remote support capabilities, with occasional on-call availability.

Key Responsibilities

• Diagnose and resolve network connectivity issues for residential and enterprise clients
• Monitor network performance and troubleshoot hardware and software problems
• Conduct site visits to customer locations for installation and maintenance
• Document technical issues and maintain detailed support records
• Provide telephone and remote technical assistance to subscribers
• Collaborate with network operations team to identify systemic issues

Requirements

• CompTIA A+, Network+, or equivalent certification
• Proven experience in ISP or network support environment
• Strong knowledge of TCP/IP protocols and networking fundamentals
• Excellent problem-solving and communication skills
• Valid driver’s license and reliable transportation

What We Offer

• Competitive remuneration package
• Professional development opportunities
• Health insurance coverage
• Collaborative work environment