(Native Spanish) Customer Support Consultant (LATAM, remote) at tech companies and industry leaders like MasterCard | Remote

Job Description

Connect With Us

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in over 30 countries since 2010 to deliver secure, personalized customer experiences. We are seeking a motivated Native Spanish Customer Support Consultant to join our expanding LATAM team, working remotely to serve our esteemed clientele.

Job Overview

As a Native Spanish Customer Support Consultant, you will be the first point of contact for our Spanish-speaking customers, providing exceptional support and fostering positive relationships with users of leading tech products and services. This role is fully remote, offering flexibility and the opportunity to work with global innovators.

Key Responsibilities

• Provide timely and accurate customer support in native Spanish via chat, email, and phone.
• Troubleshoot technical issues and guide users through solutions.
• Escalate complex problems to relevant internal teams.
• Document customer interactions and feedback diligently.
• Contribute to improving support processes and knowledge base articles.

Requirements

• Native proficiency in Spanish (written and spoken).
• Excellent communication and interpersonal skills.
• Previous customer support experience, preferably in tech.
• Familiarity with CRM systems and ticketing tools.
• Ability to work independently and as part of a remote team.
• Strong problem-solving abilities.

What We Offer

• Remote work opportunity with a global leader.
• Competitive compensation package.
• Comprehensive training and ongoing professional development.
• A collaborative and supportive team environment.
• Opportunity to work with renowned industry brands.