Director, Customer Success – West at the | Kuala Lumpur, Malaysia

Customer
Worldwide
May 7, 2026
Full Time
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Job Overview

  • Date Posted
    May 7, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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Sprinklr is seeking a dynamic and experienced Director, Customer Success – West to lead our customer success initiatives in the vibrant market of Kuala Lumpur, Malaysia. As the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), Sprinklr empowers brands to deliver extraordinary experiences at scale. You will be instrumental in fostering strong relationships, driving adoption, and ensuring our clients in the West region achieve maximum value from our innovative solutions, combining human instinct with the power of AI.

Job Overview

The Director, Customer Success – West will be responsible for managing and growing a portfolio of enterprise clients, leading a high-performing Customer Success team, and championing customer advocacy within the region. This role requires a strategic thinker with a deep understanding of customer experience challenges and a passion for driving client success through technology.

Key Responsibilities

  • Lead and mentor a team of Customer Success Managers, fostering a culture of excellence and customer obsession.
  • Develop and execute strategic account plans to ensure client retention, growth, and satisfaction.
  • Drive product adoption and identify expansion opportunities within existing accounts.
  • Act as a trusted advisor to clients, understanding their business objectives and aligning Sprinklr solutions to meet them.
  • Collaborate with Sales, Product, and Support teams to ensure a seamless customer journey.
  • Monitor key customer success metrics and implement strategies to improve performance.

    • Requirements

  • Proven experience in a senior customer success or account management role, ideally within SaaS or enterprise software.
  • Demonstrated leadership and team management experience.
  • Strong understanding of customer experience management principles and best practices.
  • Excellent communication, negotiation, and presentation skills.
  • Strategic thinking and problem-solving abilities.
  • Bachelor’s degree in Business, Marketing, or a related field.

    • What We Offer

  • The opportunity to shape customer success strategies for a leading AI-native CXM platform.
  • A collaborative and innovative work environment with a global reach.
  • Professional development and growth opportunities.
  • The chance to work with world-class brands and drive significant business impact.
  • A competitive compensation and benefits package.

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