Customer Success Manager (US Remote) at The PositionUpwind | Remote

Tech
Worldwide
June 23, 2026
Full Time
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Job Overview

  • Date Posted
    June 23, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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PositionUpwind is a rapidly growing innovator in cloud security, transforming how organizations protect their digital assets. Our next-generation platform utilizes advanced runtime context to pinpoint and prioritize critical risks, delivering unparalleled precision and efficiency. We empower security teams to move beyond noisy alerts and focus on what truly matters.

Job Overview

PositionUpwind is seeking a motivated and experienced Customer Success Manager (US Remote) to join our dynamic team. In this pivotal role, you will be instrumental in ensuring our valued clients achieve maximum benefit from our cutting-edge cloud security platform. You will act as a trusted advisor, fostering strong relationships and driving customer adoption and retention.

Key Responsibilities

  • Develop and maintain strong, long-term relationships with a portfolio of enterprise clients.
  • Proactively understand customer goals and challenges to drive platform adoption and value realization.
  • Conduct regular check-ins, business reviews, and training sessions.
  • Serve as the primary point of contact for customer inquiries and escalations.
  • Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience.
  • Identify upsell and cross-sell opportunities based on customer needs.

    • Requirements

  • Proven experience in Customer Success, Account Management, or a similar client-facing role within the SaaS or cybersecurity industry.
  • Deep understanding of cloud security concepts and challenges.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach.
  • Ability to manage multiple client accounts simultaneously.

    • What We Offer

  • The opportunity to shape the future of cloud security with a pioneering company.
  • A fully remote work environment with flexibility.
  • A collaborative and supportive team culture.
  • Opportunities for professional growth and development.
  • Competitive benefits package.

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