Customer Service Representative at Wecleanit Services Limited | Nigeria

Job Description

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Wecleanit Services Limited, a leading professional cleaning and pest control company based in Lagos, Nigeria, is seeking a dedicated and customer-focused Customer Service Representative. We are committed to delivering exceptional service and maintaining high standards in all our operations. This role is crucial in ensuring our clients have a positive and seamless experience with Wecleanit Services.

Job Overview

The Customer Service Representative will be the primary point of contact for our clients, handling inquiries, resolving issues, and providing information about our services. This position requires excellent communication skills, a proactive approach, and a genuine desire to assist customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person professionally and promptly.
• Schedule appointments and manage booking calendars efficiently.
• Address and resolve customer complaints and concerns with empathy and efficiency.
• Provide detailed information about Wecleanit’s cleaning and pest control services.
• Maintain accurate customer records and update client information in the system.
• Process service requests and ensure smooth service delivery coordination.
• Contribute to a positive customer experience by offering solutions and support.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven customer support experience, preferably in a service-oriented industry.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer relationship management (CRM) software and general office applications.
• Ability to remain calm and professional under pressure.
• Familiarity with the Lagos service landscape is advantageous.

What We Offer

• A dynamic and supportive work environment within a growing Nigerian company.
• Opportunities for professional development and skill enhancement.
• The chance to be part of a team dedicated to service excellence.
• Competitive benefits package.