Customer Service Representative at Top Employer | Remote

Join Top Employer as a National Remote Customer Service Representative and be at the forefront of revolutionizing healthcare data. At Optum Insight, we are dedicated to improving the flow of health, and your role will be pivotal in ensuring our clients and their customers receive exceptional support. Embrace the freedom of working from anywhere within the U.S. while contributing to meaningful advancements in the health industry.

Job Overview

This is a national remote position offering the flexibility to telecommute from any U.S. location. You will be a vital part of our customer service team, providing outstanding support and building strong relationships with our diverse clientele.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, ensuring satisfaction and retention.
• Educate customers on our services and products.
• Maintain accurate customer records and documentation.
• Collaborate with internal teams to address complex customer needs.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven customer support or client service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency with CRM software and general computer applications.
• Ability to work independently and manage time effectively in a remote setting.

What We Offer

• The flexibility to work remotely from anywhere in the U.S.
• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• Comprehensive benefits package.
• The chance to make a real impact on the healthcare industry.