Customer Service Officer (ET-EA) at Providus Bank | Nigeria

Job Description

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Providus Bank is a leading Personal and Private commercial bank in Nigeria, renowned for its robust IT infrastructure and innovative digital channels that empower fintechs and businesses. We are seeking a dedicated and customer-centric Customer Service Officer (ET-EA) to join our dynamic team and contribute to delivering exceptional client experiences. This role is pivotal in ensuring our customers receive prompt, efficient, and professional support across all interactions.

Job Overview

The Customer Service Officer (ET-EA) will be responsible for providing outstanding customer support, resolving inquiries, and maintaining high levels of customer satisfaction. This role requires a proactive approach to problem-solving and a commitment to upholding Providus Bank’s reputation for excellence in service delivery.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via various communication channels.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Provide information about Providus Bank products, services, and policies.
• Assist customers with account-related transactions and inquiries.
• Maintain accurate customer records and document all interactions.
• Identify opportunities to enhance the customer experience.
• Adhere to all bank policies and regulatory guidelines.

Requirements

• Minimum of a Bachelor’s degree in a relevant field.
• Proven experience in a customer service role, preferably within the banking or financial services sector.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work effectively in a fast-paced environment.
• Understanding of banking operations and digital platforms is a plus.

What We Offer

• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.
• The chance to be part of a forward-thinking financial institution at the forefront of digital innovation.
• Contribution to a culture that values customer satisfaction and service excellence.