Customer Service Intern at Dews and Petals Limited | Abuja, Nigeria

May 9, 2026
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Job Overview

  • Date Posted
    May 9, 2026
  • Country
  • Expiration date
    --

Job Description

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Dews and Petals Limited, a distinguished provider of premium floral arrangements and event decor in Abuja, Nigeria, is seeking a motivated and customer-centric individual to join our team as a Customer Service Intern. This internship offers an invaluable opportunity to gain hands-on experience within a dynamic and creative industry, contributing directly to client satisfaction and operational excellence. If you possess a passion for exceptional service and a desire to learn, we encourage you to apply.

Job Overview

The Customer Service Intern will support the Customer Service department in delivering outstanding client experiences. This role involves assisting with customer inquiries, managing communications, and contributing to the smooth operation of our client interactions, ensuring every customer feels valued and supported.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
  • Assist in resolving customer issues and escalating complex cases when necessary.
  • Maintain accurate customer records and update databases.
  • Support the team in preparing quotations and processing orders.
  • Contribute to gathering customer feedback for service improvement.
  • Ensure a welcoming and professional demeanor when interacting with clients.
  • Requirements

  • Strong written and verbal communication skills in English.
  • Excellent interpersonal and active listening abilities.
  • Proficiency in basic computer applications.
  • A proactive and eager-to-learn attitude.
  • Ability to work effectively in a team environment.
  • Previous customer service experience is an advantage, but not essential.
  • What We Offer

  • Practical experience in a reputable customer-facing role.
  • Mentorship from experienced customer service professionals.
  • Exposure to the vibrant events and floral industry.
  • A supportive and collaborative work environment.
  • Opportunity for professional development and skill enhancement.