Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria -No Calls) at our dynamic | Bulgaria
Sutherland Bulgaria is seeking motivated International Customer Service Professionals to join our dynamic, multicultural team. If you are passionate about music and excel in delivering exceptional customer experiences, this remote opportunity within Bulgaria is for you. Become part of an exciting, positive, and truly international environment where your language skills and dedication are highly valued.
Job Overview
We are searching for a dedicated Music Streaming Platform Customer Expert fluent in both Italian and English to provide top-tier support to our users. This remote role, based within Bulgaria, focuses on assisting customers via text-based channels, ensuring a seamless and enjoyable experience with our innovative music streaming service.
Key Responsibilities
- Respond to customer inquiries and resolve issues via chat and email in Italian and English.
- Provide technical assistance and troubleshooting for platform-related problems.
- Educate users on platform features and benefits.
- Escalate complex issues to relevant departments when necessary.
- Maintain a high level of customer satisfaction through professional and friendly communication.
Requirements
- Fluent in both Italian and English (written and spoken).
- Excellent written communication skills.
- Strong problem-solving abilities.
- Familiarity with music streaming platforms is a plus.
- Ability to work remotely and manage time effectively.
- Residency within Bulgaria.
What We Offer
- Remote work opportunity within Bulgaria.
- A dynamic and international work environment.
- Comprehensive training on our music streaming platform.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture.
