Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work at Sutherland Sutherland | Remote

Customer
Worldwide
May 22, 2026
Internship
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Job Overview

  • Date Posted
    May 22, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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Sutherland is seeking a motivated and bilingual Technical Customer Support Specialist to join our remote team, supporting our clients in the payments and Point-of-Sale (POS) sector. If you possess excellent problem-solving skills and are fluent in both German and English, we encourage you to apply. This role offers the opportunity to be part of a global leader in digital transformation and customer experience.

Job Overview

As a Technical Customer Support Specialist, you will be instrumental in providing high-level technical assistance to our clients, resolving issues related to payment processing and POS systems. You will act as a key point of contact, ensuring client satisfaction and seamless operation of their services.

Key Responsibilities

  • Provide technical support to clients via phone, email, and chat in both German and English.
  • Troubleshoot and resolve issues related to payment terminals, software, and transaction processing.
  • Guide customers through setup, configuration, and operational procedures.
  • Document customer interactions and technical solutions in a clear and concise manner.
  • Escalate complex technical problems to senior support tiers when necessary.

    • Requirements

  • Fluency in German and English (written and verbal).
  • Proven experience in technical customer support, ideally with payments or POS systems.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a remote team.

    • What We Offer

  • Fully remote work environment.
  • Competitive compensation and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative international team.
  • The chance to work with leading global brands.

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