Application Support Engineer at Fort Knox Outsourcing and Resourcing | Nigeria

Job Description

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Fort Knox Outsourcing and Resourcing, a cornerstone of security and financial solutions in West Africa, is seeking a dynamic Application Support Engineer to join our esteemed team in Nigeria. With a legacy spanning 95 years of global expertise across corporate, security, intelligence, and financial sectors, Fort Knox Group is renowned for its unwavering commitment to excellence. We are headquartered in Abuja and service a broad range of security contracts throughout the West African sub-region. If you are a proactive problem-solver with a passion for ensuring seamless application functionality, we encourage you to apply.

Job Overview

The Application Support Engineer will be instrumental in providing technical assistance and support for our critical business applications, ensuring their optimal performance and reliability. This role requires a deep understanding of application architecture, troubleshooting methodologies, and a dedication to resolving technical challenges efficiently.

Key Responsibilities

• Provide first- and second-level technical support for various business applications.
• Troubleshoot and resolve application-related issues, including bugs, performance problems, and user errors.
• Monitor application performance and identify potential issues before they impact users.
• Document technical issues, resolutions, and knowledge base articles.
• Collaborate with development teams to escalate and resolve complex technical problems.
• Assist with application installations, configurations, and upgrades.
• Ensure user satisfaction by providing timely and effective technical support.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in application support or a similar technical role.
• Proficiency in troubleshooting various software applications and operating systems.
• Strong understanding of ITIL principles and best practices.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and as part of a team.

What We Offer

• Opportunity to work with a leading and diversified security and financial group.
• Exposure to a wide range of business applications and technologies.
• A supportive and collaborative work environment.
• Professional development and growth opportunities.
• Contribution to an organization with a strong reputation for excellence.