Airline Customer Support Specialist with English (remote from Bulgaria) at Top Employer | Bulgaria

Customer
Worldwide
May 24, 2026
Full Time
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Job Overview

  • Date Posted
    May 24, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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Sutherland is seeking dedicated and customer-focused individuals to join our team as Airline Customer Support Specialists. As a global leader in Customer Experience Management, we empower individuals to build rewarding careers while delivering exceptional service. This is a remote opportunity based in Bulgaria, offering you the flexibility to work from home while contributing to a world-renowned organization.

Job Overview

We are looking for proactive and empathetic individuals to provide outstanding customer support for a leading airline. You will be the first point of contact for passengers, addressing inquiries, resolving issues, and ensuring a seamless travel experience.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist passengers with booking, reservations, cancellations, and modifications.
  • Provide information regarding flight schedules, baggage policies, and travel regulations.
  • Troubleshoot and resolve customer issues with empathy and efficiency.
  • Escalate complex problems to appropriate departments when necessary.
  • Maintain accurate customer records and document all interactions.

    • Requirements

  • Excellent command of the English language, both spoken and written.
  • Strong communication and interpersonal skills.
  • Ability to empathize with customers and de-escalate challenging situations.
  • Proficiency in computer applications and ability to learn new software quickly.
  • Previous experience in customer service or the airline industry is a plus.
  • Stable internet connection and a suitable home office environment.

    • What We Offer

  • Remote work opportunity based in Bulgaria.
  • Competitive salary and benefits package.
  • Comprehensive training and ongoing development programs.
  • Opportunities for career advancement within a global organization.
  • A supportive and collaborative team environment.
  • Be part of a “Top Employer in Bulgaria.”

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