Retail Manager at Betgr8 | Nigeria

Job Description

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Betgr8 is revolutionizing the gaming and entertainment landscape across Nigeria and Africa, offering a dynamic blend of sports betting, thrilling casino games, and engaging virtual products. Beyond our robust online presence, we are expanding our reach through a network of vibrant retail betting shops, providing our customers with versatile and accessible ways to engage with their favorite games. Join our growing team and help us deliver exceptional customer experiences both digitally and in person.

Job Overview

We are seeking a highly motivated and experienced Retail Manager to lead our retail betting shop operations in Nigeria. The Retail Manager will be instrumental in driving sales, ensuring operational excellence, and fostering a positive and engaging environment for both our customers and staff. This role demands a strategic thinker with a passion for customer service and a proven ability to manage a retail environment effectively. If you are a dynamic leader looking to make a significant impact in the fast-paced gaming industry, we encourage you to apply.

Key Responsibilities

* Oversee the day-to-day operations of one or more Betgr8 retail betting shops, ensuring a seamless and enjoyable customer experience.
* Drive sales performance by implementing effective sales strategies, monitoring key performance indicators (KPIs), and achieving revenue targets.
* Manage and motivate a team of retail staff, providing coaching, training, and performance feedback to foster a high-performing and customer-centric culture.
* Ensure strict adherence to all company policies, procedures, and regulatory requirements, including responsible gaming practices.
* Maintain the highest standards of shop presentation, cleanliness, and security, creating an inviting and safe environment for customers.
* Manage inventory levels, stock control, and cash handling procedures accurately and efficiently.
* Develop and implement local marketing initiatives to increase foot traffic and customer engagement within the designated retail areas.
* Handle customer inquiries, complaints, and feedback professionally and efficiently, resolving issues to ensure customer satisfaction and loyalty.

Requirements

* Proven experience in retail management, with a strong track record of achieving sales targets and managing operational efficiency.
* Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team.
* A keen understanding of customer service principles and a commitment to delivering exceptional experiences.
* Proficiency in basic financial management, including cash handling, stock control, and P&L awareness.
* Ability to work flexible hours, including evenings, weekends, and public holidays as required by the retail environment.
* Familiarity with the gaming or betting industry in Nigeria is a significant advantage.
* A proactive and problem-solving approach to daily challenges and operational demands.

What We Offer

* The opportunity to play a pivotal role in the growth and success of a leading gaming and entertainment platform in Nigeria.
* A dynamic and supportive work environment where your contributions are valued and recognized.
* Opportunities for professional development and career advancement within a rapidly expanding industry.
* Competitive compensation and benefits package commensurate with experience and qualifications.
* A chance to be part of an innovative company shaping the future of entertainment in Africa.