Patient Intake Advocate at Claritev

Job Description

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Claritev is revolutionizing healthcare by focusing on innovative solutions to lower costs and improve patient outcomes. We are seeking dedicated and compassionate individuals to join our growing team. If you are passionate about making a tangible difference in people’s lives and thrive in a remote, collaborative environment, we encourage you to apply.

Job Overview

As a Patient Intake Advocate at Claritev, you will be the crucial first point of contact for individuals seeking our services. You will guide patients through the initial stages of their healthcare journey, ensuring they receive timely and appropriate support. This role demands exceptional communication skills, empathy, and a proactive approach to problem-solving within a fast-paced, remote setting. Your work will directly contribute to our mission of making healthcare more accessible and affordable.

Key Responsibilities

* Conduct comprehensive initial assessments of new patients, gathering essential demographic, medical history, and insurance information with sensitivity and accuracy.
* Clearly and empathetically explain Claritev’s services, eligibility criteria, and the intake process to potential patients and their families.
* Navigate and effectively utilize our proprietary patient management system to accurately document all interactions and patient data.
* Collaborate closely with internal clinical and administrative teams to facilitate seamless patient transitions and care coordination.
* Address patient inquiries and concerns proactively, providing clear resolutions or escalating complex issues to the appropriate department.
* Maintain a high level of confidentiality and adhere to all HIPAA regulations and data privacy standards.
* Identify potential barriers to care and proactively suggest solutions to ensure patients can access the services they need.
* Contribute to process improvement initiatives by providing feedback on the intake workflow and patient experience.

Requirements

* High school diploma or equivalent; some college coursework or a degree in a related field is a plus.
* Minimum of 1-2 years of experience in a patient-facing role, healthcare administration, customer service, or a similar field.
* Demonstrated ability to communicate effectively and empathetically, both verbally and in writing, with a diverse patient population.
* Proficiency in using computer systems and software, with the ability to quickly learn new platforms.
* Strong organizational skills and meticulous attention to detail for accurate data entry and documentation.
* Ability to work independently and collaboratively in a remote work environment, demonstrating self-discipline and time management.
* A genuine passion for helping others and contributing to positive healthcare experiences.

What We Offer

* The opportunity to be part of a mission-driven organization dedicated to transforming healthcare accessibility.
* A fully remote work environment, offering flexibility and work-life balance.
* Comprehensive training and ongoing professional development to support your growth within Claritev.
* A supportive and collaborative team culture where your contributions are valued and recognized.
* Competitive benefits package and opportunities for career advancement within our expanding company.